IT Leader

Basic Purpose of Position:
• Provide operational and maintenance support to the IT environment and computer systems. Provide training and support where required, manage projects assigned by superior.
• Maintenance of the IT and communication system, consistent with the corporate guidelines, to ensure that IT and communication infrastructure meets the needs of the business.
• Forecast and plan for technology improvements in order to meet future IT and communications needs.
Major Responsibilities:
• Implement and maintain the computer network for office and production to ensure reliability and security for IT based equipment.
• Provide support in analyzing, diagnosing and resolving End-user and back-end ICT infrastructure related issues.
• Perform installation, maintenance and tuning of server operating systems and management of user accounts.
• Perform maintenance and support for Microsoft Active Directory.
• Manage day to days user support by taking overall responsibility for incident management, reporting and request fulfillments.
• Regularly backup, follow up maintenance schedule and ensure disaster recovery data.
• Preparation and management annual IT budget.
• Execution of the performance management system and talent management.
• Provide on-the-job-training, coach, and motivate employees when necessary.
• Manage IT & related projects assigned by superior.