IT Manager

1. To assist other Department maximize the capability of the Property's hardware and software resources.
2. To ensure the availability of a contingency plan which is responsive to any situation which is essential to ensure uninterrupted service and the protection of data. The plan will include written emergency procedures to ensure continued operation of the PARKROYAL Serviced Suites, Hanoi in the event of a system failure.
3. To ensure that all computer systems in the PARKROYAL Serviced Suites, Hanoi provide uninterrupted service especially to Operations user through personnel availability on a 24- hour basis (on call).
4. To establish procedures to ensure the regular and timely backup of data.
5. To ensure that the back-up data stored in an off-site location is regularly updated.
6. To ensure that regular preventive maintenance required by all computer hardware in the PARKROYAL Serviced Suites, Hanoi is carried-out and that faulty system or defective equipment is returned to service with the least delay.
7. To rebuild data corrupted by either hardware or software breakdown.
8. To keep the software in the PARKROYAL Serviced Suites, Hanoi up to-date and responsive to the changing needs of each department.
9. To provide technical assistance to internal and external audit staff.
10. To coordinate the investigation and timely handling of software discrepancy reports or enhancement requests by the various departments.
11. To assist other departments to train employees in the effective use of the PARKROYAL Serviced Suites, Hanoi's computer systems.
12. To provide manuals of the PARKROYAL Serviced Suites, Hanoi's computer system and incorporate these manuals into the relevant operating procedures of the PARKROYAL Serviced Suites, Hanoi
13. To maintain complete warranty cards of all computer hardware.
14. To maintain on site all valid licenses of computer software and system in use.
15. To develop an information technology master-plan for the PARKROYAL Serviced Suites, Hanoi.
16. To ensure the availability of any stationary or consumable item required by the PARKROYAL Serviced Suites, Hanoi's equipment and system.
17. To be fully aware of the company's policies and procedures and to adhere to them.
18. To undertake special projects related to management information system as may be assigned by the Financial Manager.
19. Other duties and projects as assigned by the Financial Manager.