IT Manager

• Oversee the developments and maintenance of the IT strategic plan.
• Work closely with Group IT to design, develop, implement, and coordinate systems, policies, and procedures.
• Handle annual budget and ensure cost-effectiveness.
• Manage all IT-related expenses and purchases of software, hardware, and services. Prepare cost-benefit analysis reports when upgrades are necessary, continuously analyzing vendors to ensure they offer the best possible service and value for company needs.
• Participate in business-wide meetings to provide insight into technical requirements.
• Liaise with Group IT to adapt/implement IT policy and best practice guides for the organization, including subsidiary development companies.
• Enforce compliance with group IT's security and compliance standard operating procedures.
• Manage data backup plan per Group IT policy.
• Set-up IT infrastructure for new business and office locations. Install and configure software and computer systems.
• Troubleshoot and resolve issues with software or hardware. Walk colleagues or clients through steps to help them resolve common technical problems.
• Run regular checks on network and data security. Ensure network components meet needs and work together seamlessly, using the full range of capabilities, and stay informed about new features and competitive solutions.
• Identify and act on opportunities to improve and update software and systems.
• Source and liaise with various third-party vendors and manage them to provide practical and effective IT solutions to the business.
• Ensure that the standards and procedures follow the policy set out by Group IT Security.
• Maintain procedures and reports that provide technical support to the entire organization.
• Analyze records and logs to spot underlying trends and potential issues.
• Support the implementation of new solutions or applications.
• Establish accounts for new users and assist with password or login problems.
• Test, evaluate, and propose new technology for the business.
• Train employees on both software and hardware, troubleshoot, and provide technical support when needed.