IT Officer

- Position: Part-time IT Officer (20 hours/week, from Monday - Friday)
- Work Location: Habitat's office in Ho Chi Minh city
- Job summary:
• Providing IT trouble shooting to enable users operating well on their computers and connection to network/system.
• Proposing solutions of suitable technical features of IT infrastructure (hardware, software, connection approaches) to non IT management for non-stop operations of the organization.
• Implementing the approved solutions to sufficiently supply IT infrastructure for smooth communication/connection within Habitat and with external individuals/organization, and to ensure data and information of Habitat safely & properly protected.
- KEY RESPONSIBILITIES:
1/ Contributing to organizational (HfHV) sustainable development:
• Analyzing existing status and condition, proposing solutions of suitable technical features of IT infrastructure (hardware, software, connection approaches) to non IT management for non-stop operations of the organization.
• Support deployment of ERP from global to country level
2/ Key functional responsibilities
• Providing daily IT trouble shooting/solving to enable users operating well on their computers and connection to network/system.
• Conducting installation of IT equipment & provide technical assistance and guideline to computer users of HFHV to ensure effective usage and fully compliance to HFHI license policy
 Oversee the daily performance of computer systems
 Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
 Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications
 Set up license management tool and periodically check un-licensed software in HFHV laptops & computers
• Analyzing, testing, troubleshooting, and evaluating existing network systems, such as local area network (LAN), wide area network (WAN), cloud and Internet systems or a segment of a network system. Perform network maintenance to ensure networks operate correctly with minimal interruption.
 Making Back up of network data
 Configuring security settings or access permissions for groups or individuals
 Identifying the causes of networking problems and implement or propose solutions to solve problems in a timely manner
 Maintaining or updating configuration of servers in 3 offices of HCMC, HN, and Quang Nam to ensure smooth running/access to those servers in all the time
• Creating business emails of HFHV and providing assistance to users in setting emails, usage of features and other functions.
• Data Management:
 Plan, conduct and apply various approaches to ensure data are periodically backed up or saved on HFHV's server/sharepoint
 Structure and update data tree to ensure easily access and retrieve data
 Follow up and ensure website domain is continuously maintained and updated
 Follow up anti-virus software update at individual computer/laptop
 Conduct risk assessment & propose solutions to ensure important data of HFHV are double protected for business continuity
 Under instruction from Country Director, set users' permission to access data on server
• Working with suppliers for anti-virus license, email server, website hosting to ensure continuous update and running. Managing purchases and payments of services to those suppliers
• Studying and recommending suitable applications to enhance working/meeting/training effectiveness.
• Delivering IT policies/regulations awareness training and regularly conduct refreshing to all staff
3/ Implementing cross-functions activities
• Supporting Communication Officer on the Website administered where appropriate and necessary.
4/ Implementing compliance
• Complying with procedures and requirements of Procurement Policy to implement purchases of IT hardware, software and services. Making registration of asset where necessary for those purchased properties.
• Study and abide with requirements of Ethics Covenant, Safeguarding, Child Protection, Discrimination, Bullying and Harassment policies all the time of employment with Habitat.