IT Operations Engineer

• Coordinate activities to ensure deliveries of effective IT Services and compliance with IT policy and security.

• Support IT IA Manager in establishing the Strategic Plan for Infrastructure & Architecture

• Play the role of Project Manager for some kinds of projects under the Infrastructure & Architecture Section.

• Propose new ideas, initiatives aiming to improve the operation productivity, save cost, reduce risks, and bring benefits to VAS.

• Ensure the needed control to be installed in the Infrastructure & Architecture system & Devices following to Information Security Policies.

• Actively participating & contributing to the annual budgeting process and commits to archiving cost targets of the department.

• Plays the one important role in IT Operational Process to maintain the services matching SLA - Level II Support in IT Service Support Structure.

• Responsible for day-to-day operations to ensure Services in respective areas shall be available in alignment with SLA which has been agreed with Business Executive.

• Take ownership of incidents, change requests, problem-solving processes to ensure a high level of service with a proper escalation process in place.

• Manage activities of the Service Desks in Central Office and Technicians in each campus

• Strives for continuous improvement in IT Systems & Processes.

• Actively participate in the process to ensure DRP and BCP are active in place.