Customer Support Engineer

Công ty TNHH ITECHWX

Địa điểm làm việc: Hồ Chí Minh

Hết hạn: 03/02/2025

Chi tiết công việc
Giới thiệu công ty

Thu nhập: 18 - 24 triệu VNĐ

Loại hình: Toàn thời gian

Chức vụ: Nhân viên

Kinh nghiệm: Dưới 1 năm

troubleshooting technical research ideas

Mô tả công việc

• Review issues and contact global customers to understand problems. Ensures customers stay informed as to the status/solution of their issue.
• Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
• Resolves or escalates multiple and varied customer issues, and documents technical work and research.
• Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
• Attends readiness training and non-technical training to ensure that they become proficient in support topics. Product/Process Improvement.
• Working shifts: Fixed night shifts: 10 PM - 7 AM

Yêu cầu

• Having at least 1 year of working experience in Global customer-facing roles
• Strong proficiency in English (equivalent to IELTS 6.5 or TOEIC 800 or higher)
• A genuine passion for IT and a desire to grow within the industry.
• A customer-focused mindset with the ability to provide exceptional service

Quyền lợi

• Salary at 100% during the probationary period
• 90% contribution of the gross salary to social insurance
• An employee who works at night (10PM -6 AM) will be paid an additional amount of 30% of the normal salary + PVI insurance + 500,000 VND food allowance)
• 20 days of leave (12 days of annual leave and 8 days of sick leave)
• Training will be offered
• Full working equipment will be provided
• Annual Health Checkup
• Activities: Birthday party, Employee engagement activities

Thông tin khác

Địa điểm làm việc
- Binh Thanh, Ho Chi Minh
Việc làm Hồ Chí Minh
Việc làm Quận Bình Thạnh

Thông tin chung

Thu nhập: 18 - 24 triệu VNĐ

Cách thức ứng tuyển

Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút Ứng tuyển bên dưới:

Hạn nộp: 03/02/2025

Giới thiệu công ty Xem trang công ty

We are iTechwx, established in mid-2022, with 700 employees across 4 offices in Ho Chi Minh City and Ha Noi City. iTechwx dedicates the One-Stop Digital Transformation Service to our customers. Renowned for delivering premium IT outsourcing services exclusively tailored for Microsoft clients for 4 products: Microsoft Dynamics 365, Microsoft Azure, Microsoft Windows Commercial, Microsoft Office 365.

Our culture is built on the pillars of accountability, passion, and professionalism. With these...

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Từ 10 - 25 nhân viên

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