Customer Support Engineer (IT)

Công ty TNHH ITECHWX

Địa điểm làm việc: Hồ Chí Minh

Hết hạn: 21/01/2025

Chi tiết công việc
Giới thiệu công ty

Thu nhập: 18 - 24 triệu VNĐ

Loại hình: Toàn thời gian

Chức vụ: Nhân viên

Kinh nghiệm: Dưới 1 năm

troubleshooting technical research ideas

Mô tả công việc

This is a full-time on-site role as an O365 Support Engineer in Ho Chi Minh City, Vietnam. The O365 Support Engineer will be responsible for troubleshooting technical issues, providing technical and customer support related to Microsoft Office 365, and ensuring the smooth operation of O365 services.
Review issues and contact global customers to understand problems. Ensures customers stay informed as to the status/solution of their issue.
Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
Resolves or escalates multiple and varied customer issues, and documents technical work and research.
Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
Attends readiness training and non-technical training to ensure that they become proficient in support topics. Product/Process Improvement
Working shifts: Fixed night shifts: 10 PM - 7 AM

Yêu cầu

Having at least 1 year of working experience in Global customer-facing roles
Strong proficiency in English (equivalent to IELTS 6.5 or TOEIC 800 or higher)
A genuine passion for IT and a desire to grow within the industry.
A customer-focused mindset with the ability to provide exceptional service

Quyền lợi

Salary at 100% during the probationary period
90% contribution of the gross salary to social insurance
An employee who works at night (10PM -6 AM) will be paid anadditional amount of 30%of the normal salary + PVI insurance +500,000 VNDfood allowance
20 days of leave (12 days of annual leave and 8 days of sick leave)
Training will be offered
Full working equipment will be provided
Annual Health Checkup
Activities: Birthday party, Employee engagement activities

Thông tin khác

Địa điểm làm việc
- Vista Building, 19 Tan Cang St., Ward 25, Binh Thanh Dist., Ho Chi Minh City, Vietnam
Việc làm Hồ Chí Minh
Việc làm Quận Bình Thạnh

Thông tin chung

Thu nhập: 18 - 24 triệu VNĐ

Cách thức ứng tuyển

Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút Ứng tuyển bên dưới:

Hạn nộp: 21/01/2025

Giới thiệu công ty Xem trang công ty

Overview about iTechWX Vietnam
iTechWX Vietnam
Wicresoft is a global Chinese digital transformation service provider. It was established in 2002 as a joint-venture between Microsoft and the Shanghai Municipal Government, and is the number one joint venture company in China that Microsoft has...

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