I. MAIN ROLES
- Consult and propose optimal logistics solutions (pricing, schedules, transportation methods) to customers.
- Monitor and promptly resolve arising issues to ensure the best service experience.
- Build and develop customer relationships, contributing to sustainable revenue growth.
II. JOB DESCRIPTION
- Work directly with clients (Key Accounts/BOD): provide consultation, quotations, and service implementation.
- Plan approaches for new potential customers while maintaining and expanding services for existing clients.
- Coordinate internally (OPS, Pricing, Accounting, etc.) to handle bookings, transportation, and related requests.
- Track shipment progress, update information, and handle issues throughout the transit process.
- Negotiate and finalize contract terms; manage customer databases.
- Coordinate the monitoring and collection of accounts receivable (debt recovery).
- Provide periodic work reports and KPI updates.
- Perform other tasks as assigned by the Manager.
III. JOB REQUIREMENTS
- Bachelor's/Associate degree in Economics, Import-Export, Logistics, or related fields.
- 1-2 years of experience in an equivalent position (Logistics CS or Sales).
- Preference for candidates with experience in US/Canada trade lanes.
- Strong communication, negotiation, and problem-solving skills; proactive and able to work under pressure.
- Proficiency in English communication and Microsoft Office.
- Customer service mindset; passion for networking and relationship building.
III. BENEFITS
- Competitive Income - Deserved Recognition: Attractive salary with periodic performance reviews. Annual bonuses ranging from 3-8 months' salary (13th month & KPIs) + Sales Bonus + Holiday/Birthday bonuses.
- Flexibility for Efficiency: A supportive environment that promotes work-life balance.
- Full Social Benefits: Social insurance (BHXH), health insurance (BHYT), unemployment insurance (BHTN), and annual leave; clear learning opportunities and career advancement paths.
- Transparent Culture - Empowerment: Results-based evaluations; high performers are recognized and developed quickly.
- Modern Workspace: Internal canteen, comfortable working environment, and full amenities.
- Engagement & Rejuvenation: Domestic and international travel, periodic health check-ups, Year-End Party, and internal activities.
Most staff achieve 3-5 months of bonuses per year; top performers can exceed this based on capacity. We don't just look for those who finish tasks, but those who want to grow long-term with the company.
IV. WORKING HOURS
- Monday to Friday: Morning 8:00 AM - 12:00 PM, Afternoon 1:30 PM - 5:30 PM.
- Saturday: Morning 8:00 AM - 12:00 PM (2 Saturdays off per month).
V. LOCATION
- 39-41 B4 Street, An Khanh Ward, Thu Duc City (Former District 2), Ho Chi Minh City (Sala area).
VI. CONTACT
- Email: [protected info]
- Tel: (+84) 28 3636 3888 - Ext: 126 (Ms. Dung)
