IT Product/VA Specialist

Role Purpose:
This role supports the delivery and improvement of KFC Vietnam's IT products and business applications. Depending on business priorities, assignments may cover digital products such as e-commerce and loyalty platforms, as well as internal and enterprise applications as the portfolio evolves. The IT Product/BA Specialist works closely with internal teams, business stakeholders, and vendors to understand business needs, document requirements, and support implementation and testing.
The role combines business analysis with product delivery to improve user experience and operational efficiency.
KEY RESPONSIBILITIES
Business Analysis and Documentation
Gather and clarify business requirements through discussions with users and stakeholders, ensuring that business needs and expected outcomes are clearly understood.
Review existing business processes and system workflows, identify gaps or pain points, and recommend practical improvements for assigned products or applications.
Prepare and maintain business requirements, process flows, user stories, and acceptance criteria, using the level of detail appropriate to each assignment.
Work with business users, IT teams, and vendors to validate requirements, clarify business rules, and keep documentation updated when requirements change.
Product Execution and Delivery
Coordinate with internal teams and business stakeholders to support roadmap planning and delivery for assigned digital products, internal systems, or enterprise applications, based on agreed business priorities.
Contribute to backlog refinement and prioritization by clarifying requirements, expected benefits, and the impact of proposed enhancements on users and operations.
Coordinate with IT, development teams, and vendors to ensure requirements are understood and agreed features or enhancements are delivered on schedule.
Track delivery progress, follow up on open issues and change requests, and escalate risks or blockers to Digital & IT Management as needed.
Stakeholder Coordination and Testing
Act as a liaison between business users and technical teams to clarify requirements, review proposed solutions, and resolve day-to-day product or application queries.
Support User Acceptance Testing (UAT) by preparing test scenarios with business users, documenting results, and following up on defects against agreed acceptance criteria.
Support rollout and user adoption by preparing user guides, training materials, and release notes, and coordinating issue resolution after implementation.
Product and Process Improvement
Gather user feedback and review relevant product or operational data to identify opportunities to improve usability, process efficiency, and system performance.
Work with business users and technical teams to investigate recurring issues and recommend practical enhancements to products, applications, or workflows.
Stay informed about relevant tools and practices in digital products and business applications, and contribute improvement ideas that fit business needs.
PROFESSIONAL SKILLS
Bachelor's degree in IT, Information Systems, Computer Science, Business, or a related field.
Strong analytical and problem-solving skills with attention to detail.
Ability to gather requirements, understand business processes, and write clear, structured business and functional documentation.
Good communication and interpersonal skills; comfortable working across technical and non-technical teams.
Proficient in English (both written and verbal).
Familiarity with documentation, process mapping, or collaboration tools such as Jira, Confluence, or Visio is an advantage.
KEY EXPERIENCES
Min 3-5 years of experience in a business analyst, product, or business application implementation or support role; experience in F&B or retail is a plus.
Basic familiarity with Agile/Scrum methodology and software development lifecycle (SDLC).
Experience with digital products such as e-commerce, loyalty, web or mobile apps, or with internal and enterprise applications, is relevant to this role.
Experience with Enterprise Resource Planning (ERP) or Supply Chain Management (SCM) systems is preferred, particularly in areas such as procurement or inventory management.