ABOUT URBOX
UrBox is Vietnam's leading digital gifting & loyalty platform that enables businesses to integrate their reward & loyalty programs with an ever-growing network of more than 350 brands & 20,000 accepted online and offline stores in Vietnam.
UrBox has the widest network of clients in loyalty in Vietnam and provides loyalty & reward solutions to many big organizations in the aviation, banking, FMCG, Insurance, Real Estate industries and more.
KEY RESPONSIBILITIES:
Project Planning & Resource Management
- Develop detailed project plans including timelines, milestones, resource allocation (man-days), and go-live plans.
- Collaborate with Tech Leads to balance resources, ensuring development teams are neither overloaded nor underutilized.
Execution & Progress Tracking
- Daily monitor project progress, proactively identify and resolve blockers for the development team.
- Strictly manage project scope. For any change requests from Business/Clients, assess impacts on timeline and cost, and renegotiate plans accordingly.
Quality Control & Release Management
- Control output quality. For the Premium Service line, ensure full compliance with SLA commitments and zero critical bugs prior to handover.
- Organize and coordinate User Acceptance Testing (UAT) with Clients/Business Units.
- Develop scenarios and coordinate the safe go-live/release process of the product.
Stakeholder Communication
- Act as the single point of contact for project status and progress. Update weekly status reports to BOD, partners, and relevant stakeholders.
- Manage stakeholder expectations regarding feasibility and delivery timelines
REQUIREMENTS:
Education: Bachelor's degree or above.
Professional Background: Bachelor's degree in Information Technology, Project Management, Business Administration, or related fields.
Second Language Ability: Proficient in English (especially writing and communication skills) to work directly with international partners on White Label / Solution projects.
Related Experience
- Minimum of 2 years' experience in Project Management in Software Houses, Outsourcing, or System Integration companies.
- Project management certifications (PMP, Agile/Scrum Master, Prince2, etc.) are a strong advantage.
- Proficient in project management tools such as Jira, Confluence, MS Project, ClickUp, etc.
Essential Capabilities
- Result-oriented mindset: Highly committed to meeting deadlines and delivery commitments.
- Problem-solving skills: Ability to remain calm and effectively manage crises such as timeline slippage, system issues, or resource shortages.
- Communication & negotiation skills: Flexible yet firm in protecting the team from unreasonable change requests while maintaining client satisfaction.
