it Service desk technician
Hoi An South Development Company LimitedĐịa điểm làm việc: Quảng Nam, Quảng Ngãi
Hết hạn: 31/05/2024
- Chi tiết công việc
- Giới thiệu công ty
Mức lương: Thỏa thuận
Loại hình: Toàn thời gian
Chức vụ: Nhân viên
Mô tả công việc
Taking ownership of incidents and managing them in a logical and methodical manner
Ensuring all incidents are progressed & cleared within SLA - escalating to other internal and external teams as appropriate
Installing and supporting Windows Desktops in a workgroup or Active Directory domain
Troubleshooting, diagnosing and repairing or replacing computer hardware
Troubleshooting, diagnosing and resolving 1st level incidents
Following network security procedures for the purpose of Adds, removes, and changes for network users
Documentation and updating knowledgebase
Establishing and maintaining contact with vendors for support and problem resolution
Proactively contribute to continuous service improvement through identification of process improvements and problem prevention
Managing faults through their entire lifecycle from the first point of contact through to resolution, proactively keeping the customer informed of progress
Identifying and recommend solutions for repeat issues or service risks into service management teams
Ensuring effective management of issues raised via telephone, email, self-service and face to face and handling the resulting incidents or service requests, using agreed incident management and request fulfilment processes
Conducting IT trouble/incident ticket reviews
Investigating documentation for resolution of known problems
Monitoring server and network services and escalating through given workflow procedures
Ensuring all incidents are progressed & cleared within SLA - escalating to other internal and external teams as appropriate
Installing and supporting Windows Desktops in a workgroup or Active Directory domain
Troubleshooting, diagnosing and repairing or replacing computer hardware
Troubleshooting, diagnosing and resolving 1st level incidents
Following network security procedures for the purpose of Adds, removes, and changes for network users
Documentation and updating knowledgebase
Establishing and maintaining contact with vendors for support and problem resolution
Proactively contribute to continuous service improvement through identification of process improvements and problem prevention
Managing faults through their entire lifecycle from the first point of contact through to resolution, proactively keeping the customer informed of progress
Identifying and recommend solutions for repeat issues or service risks into service management teams
Ensuring effective management of issues raised via telephone, email, self-service and face to face and handling the resulting incidents or service requests, using agreed incident management and request fulfilment processes
Conducting IT trouble/incident ticket reviews
Investigating documentation for resolution of known problems
Monitoring server and network services and escalating through given workflow procedures
Yêu cầu công việc
2 years of professional IT Support experience desired
Strong technical knowledge in: Personal computers, printers, and network equipment; Windows WIN 10; MS Office 2013/ 2016 Suite;General network troubleshooting
Must have excellent customer service skills with an ability to demonstrate patience, tact, and respect
Effective verbal and written communication skills with an ability to communicate issues and resolutions to all levels of the organization;
Strong problem-solving abilities;
Ability to work well under pressure and tight deadlines
Flexibility and adaptability in a dynamic environment
Ability to work independently as well as within a collaborative team setting
Proven track record of continual service improvement and ticket management
Skilled in first line incident diagnosis and resolution.
Strong technical knowledge in: Personal computers, printers, and network equipment; Windows WIN 10; MS Office 2013/ 2016 Suite;General network troubleshooting
Must have excellent customer service skills with an ability to demonstrate patience, tact, and respect
Effective verbal and written communication skills with an ability to communicate issues and resolutions to all levels of the organization;
Strong problem-solving abilities;
Ability to work well under pressure and tight deadlines
Flexibility and adaptability in a dynamic environment
Ability to work independently as well as within a collaborative team setting
Proven track record of continual service improvement and ticket management
Skilled in first line incident diagnosis and resolution.
Quyền lợi được hưởng
Professional and multicultural working environment
Good and competitive HR benefits (Additional insurance, staff housing, daily shuttle bus Danang - Hoiana, duty meal, ...)
Big scale project in central Vietnam
Career Development Opportunity
Good and competitive HR benefits (Additional insurance, staff housing, daily shuttle bus Danang - Hoiana, duty meal, ...)
Big scale project in central Vietnam
Career Development Opportunity
Nộp hồ sơ liên hệ
Nhà tuyển dụng chưa xác minh thông tin. Nếu bạn thấy tin tuyển dụng không đúng hoặc có dấu hiệu lừa đảo, hãy gửi phản ánh đến chúng tôi
Giới thiệu công ty
Xem trang công ty
Hoi An South Development Project is located in Thang Binh and Duy Xuyen District, Quang Nam Province. The Project includes nearly 1,000 hectares with total investment capital of 4 billion USD dollars and implemented within 20 years, from end of 2015. The project will comprise of hotels, residential townships, entertainment areas, commercial centers, golf course.
Quy mô công ty
Từ 101 - 500 nhân viên
Việc làm tương tự
Wanek Furniture Co., Ltd.
Cạnh tranh
22/05/2024
Quảng Ngãi
CÔNG TY TNHH MILLENNIUM FURNITURE
Thỏa thuận
24/05/2024
Quảng Ngãi
Hệ thống trung tâm Anh ngữ AMA Quảng Ngãi (Công ty CP Phát triển giáo dục Bảo Linh)
Thoả thuận
22/05/2024
Quảng Ngãi
Công Ty CP Công Nghệ Vimo
10 - 15 triệu
12/05/2024
Hà Nội, Quảng Nam
HOI AN BLUE SKY BOUTIQUE HOTEL & SPA
Thương lượng
13/05/2024
Quảng Nam
hỗ trợ doanh nghiệp
Giải thưởng
của chúng tôi
Top 3
Nền tảng số tiêu biểu của Bộ
TT&TT 2022.
Top 15
Startup Việt xuất sắc 2019 do VNExpress tổ chức.
Top 10
Doanh nghiệp khởi nghiệp sáng tạo Việt Nam - Hội đồng tư vấn kinh doanh ASEAN bình chọn.
Giải Đồng
Sản phẩm công nghệ số Make In Viet Nam 2023.