IT Supervisor

Mô tả Công việc
Scope of responsibilities
1. Management & strategy
· Team Management: Directly manage, mentor, and lead the IT team (including IT Assistant/Support). Establish KPI systems, assign tasks, and conduct periodic performance evaluations.
· Strategy & Budgeting: Participate in annual IT budgeting. Control procurement and operational costs, and propose long-term technology roadmaps aligned with company growth.
· Compliance: Develop and enforce IT Standard Operating Procedures (SOPs) and Information Security policies to ensure system availability and compliance with internal and group audits.
· Vendor Management: Negotiate, evaluate, and manage relationships with ISPs, software, and hardware vendors to ensure SLA compliance.
2. Network Infrastructure & Security
· Set up, configure, and troubleshoot networks: LAN/Wi-Fi, TCP/IP, DNS/DHCP, Firewall (NAT, Port Forwarding).
· Establish and execute data backup policies to ensure disaster recovery and business continuity.
3. Server & Enterprise System Management
· Administer and maintain the stability of Windows Servers and Linux environments (Centos, Ubuntu, Debian, etc.).
· Manage virtualization platforms including VMWare vSphere/vCenter and Hyper-V.
· Ensure the ERP system runs smoothly, play the role to bridge between users' requirement and vendor's design, and manage enterprise databases/applications (SQL Server, MySQL, IIS).
4. System Operations & Technical Support
· Provide Level 2/3 technical support and oversee Level 1 support for hardware, software, and network incidents.
· Manage and maintain computer systems (PCs, Laptops), printers, phone systems, and other office IT equipment.
· Manage user accounts, access rights, and daily operations on Active Directory and email systems (O365).
· Perform installations and updates for operating systems (Windows 10/11), applications, and security patches.
5. CCTV System Management
· Implementation: Manage and install (cable and configure) Analog/IP camera systems; ensure optimal viewing angles and network connectivity (Cloud/Remote viewing).
· Operations: Monitor recordings, handle footage retrieval, and perform routine health checks on NVR/DVR storage (HDD, NAS).
· Tools: Proficient in CCTV management software (Hikvision, Dahua, etc.).
6. Asset Lifecycle Management (Onboarding & Offboarding)
· Onboarding: Supervise equipment preparation (PCs, monitors, mobile devices, accessories) for new hires, ensuring readiness before the first working day.
· Offboarding: Recover equipment, perform data resets/wiping on PCs and mobile devices. Inventory and manage recovered assets (mouse, headset, etc.).
7. Operate under Company regulations of ISO, HACCP, GMP requirements