IT Support Engineer (Microsoft Products)
Công ty TNHH ITECHWX
Địa điểm làm việc: Hồ Chí Minh
Hết hạn: Còn 21 ngày
- Chi tiết công việc
- Giới thiệu công ty
Thu nhập: 18tr-24tr ₫/tháng
Loại hình: Toàn thời gian
Chức vụ: Nhân viên
Mô tả công việc
Your role & responsibilities
1. Provide technical support to Microsoft consumers:
• Effectively communicate technical information and troubleshooting steps to Microsoft consumers via phone and email in English.
• Utilize strong knowledge of Microsoft Products to diagnose and resolve customer issues.
• Clearly document customer interactions, resolutions, and knowledge gained for future reference and team knowledge sharing.
2. Maintain high-quality service delivery:
• Adhere to service level agreements (SLAs) and performance metrics.
• Proactively identify and escalate critical issues.
• Contribute to continuous improvement of support processes and knowledge base.
3. Ensure data security and compliance:
• Strictly adhere to Microsoft's Code of Business Conduct and data privacy guidelines.
• Safeguard customer Personally Identifiable Information (PII) at all times.
• Maintain confidentiality of sensitive information.
1. Provide technical support to Microsoft consumers:
• Effectively communicate technical information and troubleshooting steps to Microsoft consumers via phone and email in English.
• Utilize strong knowledge of Microsoft Products to diagnose and resolve customer issues.
• Clearly document customer interactions, resolutions, and knowledge gained for future reference and team knowledge sharing.
2. Maintain high-quality service delivery:
• Adhere to service level agreements (SLAs) and performance metrics.
• Proactively identify and escalate critical issues.
• Contribute to continuous improvement of support processes and knowledge base.
3. Ensure data security and compliance:
• Strictly adhere to Microsoft's Code of Business Conduct and data privacy guidelines.
• Safeguard customer Personally Identifiable Information (PII) at all times.
• Maintain confidentiality of sensitive information.
Yêu cầu
1. Communication & Interpersonal Skills:
• Excellent written and verbal communication skills in English (fluency required).
• Outstanding customer service skills with a focus on empathy, patience, and active listening.
• Ability to clearly and concisely explain technical concepts to technical and non-technical customers.
2. Professional Attributes:
• Passion for technology and a desire to learn and grow within the IT industry.
• Strong problem-solving and analytical skills.
• Ability to work independently and as part of a team.
• Adaptability and flexibility to work in a fast-paced environment.
3. Shift Availability: Available to work rotating shifts as determined by the manager.
• Excellent written and verbal communication skills in English (fluency required).
• Outstanding customer service skills with a focus on empathy, patience, and active listening.
• Ability to clearly and concisely explain technical concepts to technical and non-technical customers.
2. Professional Attributes:
• Passion for technology and a desire to learn and grow within the IT industry.
• Strong problem-solving and analytical skills.
• Ability to work independently and as part of a team.
• Adaptability and flexibility to work in a fast-paced environment.
3. Shift Availability: Available to work rotating shifts as determined by the manager.
Quyền lợi
Chăm sóc sức khoẻ
90% contribution of the gross salary to social insurance from the company side
Annual Health Checkup
Nghỉ phép có lương
12 days of annual leave, 8 days of sick leave
Khác
Competitive salary depending on experience
Full salary during the probationary period
Working 5 days a week with 2 unfixed days off (Schedule will be arranged by Head of Department)
90% contribution of the gross salary to social insurance from the company side
Annual Health Checkup
Nghỉ phép có lương
12 days of annual leave, 8 days of sick leave
Khác
Competitive salary depending on experience
Full salary during the probationary period
Working 5 days a week with 2 unfixed days off (Schedule will be arranged by Head of Department)
Thông tin khác
NGÀY ĐĂNG
11/03/2025
CẤP BẬC
Nhân viên
NGÀNH NGHỀ
Công Nghệ Thông Tin/Viễn Thông > IT Support/Help Desk
KỸ NĂNG
Communication Skills, Customer Service, English, Problem-solving, Technical Support
LĨNH VỰC
Phần Mềm CNTT/Dịch vụ Phần mềm
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Tiếng Anh
SỐ NĂM KINH NGHIỆM TỐI THIỂU
1
QUỐC TỊCH
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Hạn nộp: 11/04/2025
Giới thiệu công ty
Xem trang công ty
We are iTechwx, established in mid-2022, with 700 employees across 4 offices in Ho Chi Minh City and Ha Noi City. iTechwx dedicates the One-Stop Digital Transformation Service to our customers. Renowned for delivering premium IT outsourcing services exclusively tailored for Microsoft clients for 4 products: Microsoft Dynamics 365, Microsoft Azure, Microsoft Windows Commercial, Microsoft Office 365.
Our culture is built on the pillars of accountability, passion, and professionalism. With these...
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