Vị trí công việc này hiện tại đã hết hạn nộp hồ sơ, bạn có thể tham khảo thêm một số công việc liên quan phía dưới
Mô tả công việc
* Purpose:
- You will be providing remote assistance to our UK based team.
- Handling IT Infrastructure support tickets and
* General Responsibilities:
• Install, configure, and maintain client computer systems, software applications, and network infrastructure.
• Manage and prioritize incident and service tickets, ensuring timely resolution in accordance with service level agreements (SLAs).
• Conduct threat and vulnerability analysis, investigate security breaches, and diagnose software, networking, or hardware issues
• Install, configure, and maintain client computer systems, software applications, and network infrastructure.
• Provide on-site or remote technical support, offering solutions that meet client needs, and train clients on proper application use.Provide support and guidance to our regional office locations
• Collaborate with cross-functional teams teams to enhance the overall security posture and maintain strong customer relationships
* Specific Duties:
• Manage and prioritize incident and service tickets, ensuring timely resolution in accordance with service level agreements (SLAs).
• Document all incident resolutions within the ticketing system for future reference and continuous improvement of the support process.
• Coordinate with stakeholders
• Use technical expertise to help design and support new IT systems
• Maintain a well-organized local IT system (hardware & software) from purchase to installation, trouble shooting and maintenance
Yêu cầu
* Personal Skills:
• A real team player, who rolls up their sleeves and can take in ideas and views from all levels
• Excellent communication skills (written and oral) at all levels
• Ability to work in a high-pressured environment
• Willingness to go the extra mile and always seek self-improvement
• Strong planning and organisation skills.
• Problem solving, ability to quickly acquire knowledge in new technologies.
• Process improvement mind-set
• Excellent time management skills with the ability to prioritise workload
* Competencies:
• Strong knowledge of Active Directory, Exchange, and other Microsoft technologies.
• Experience with Linux, VPN, and local area network management
• Knowledge of networking protocols and technologies, including TCP/IP, DNS, and DHCP.
• Experience with virtualization technologies, such as VMware and Hyper-V.
• MDM solutions
*Desirable:
• Experience with monitoring and reporting platforms like SIEM
• Knowledge of scripting/ platform as code
Quyền lợi
Thưởng
Attractive salary and bonus with annual revision.
Đào tạo
Intensive training on the job.
Khác
Global development and relocation opportunities for high performers.
Thông tin khác
NGÀY ĐĂNG
12/04/2024
CẤP BẬC
Nhân viên
NGÀNH NGHỀ
Công Nghệ Thông Tin/Viễn Thông > IT Support/Help Desk
KỸ NĂNG
Linux, Network Management, MDM Technology, IT Infrastructure, IT Hardware
LĨNH VỰC
Kỹ thuật xây dựng/Cơ sở hạ tầng
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Bất kỳ
SỐ NĂM KINH NGHIỆM TỐI THIỂU
Không hiển thị
QUỐC TỊCH
Không hiển thị
Xem thêm
Thông tin chung
- Ngày hết hạn: 17/05/2024
- Thu nhập: Thương lượng
