IT Support LV1 - Hanoi

Company Description ITM Management VN, founded in 2009 in Ho Chi Minh City, Vietnam, provides customized IT solutions that align with the strategic needs and goals of businesses. With nearly 20 years of experience, we offer core services such as IT audit and consulting, 24/7 managed services, IT and cloud migration solutions, IT infrastructure design and implementation, and hardware and software distribution.
By leveraging cutting-edge technologies and best practices, ITM focuses on reducing IT stress so clients can concentrate on growth and innovation.
We are committed to delivering flexible, high-quality support services to clients around the world, ensuring IT systems run smoothly and efficiently.
Role Description
The IT Support LV1 role is a full-time, on-site position based in Hanoi & Ho Chi Minh City. This role involves providing first-level technical support for end users, including responding to help desk tickets, diagnosing issues, and resolving basic hardware and software problems.
Receive and handle customer requests related to IT systems.
Provide support via remote access software as well as on-site at customer locations.
Troubleshoot hardware issues and recommend component upgrades or replacements when necessary.
Diagnose and resolve issues related to office applications and software (e.g., Microsoft Office, design tools, accounting software, etc.).
Deploy basic IT infrastructure: network cabling and installation of IT equipment such as switches, NAS, UPS, Wi-Fi, fingerprint scanners, cameras, PBX systems, etc.
Work Reporting
Complete assigned tasks and update results in the ticketing system daily.
Provide regular work reports as required by the Team Leader.
Qualifications
Graduated of Information Technology in University
•Minimum of 6 month - 1 year of experience.
Candidates should possess skills in Troubleshooting and Information Technology to diagnose and resolve common software, hardware, and connectivity issues.
Basic knowledge of operating systems (e.g., Windows), office productivity software, and common business applications.
Strong customer service mindset, clear communication skills, and the ability to explain technical issues in an accessible way.
Ability to follow documented procedures, prioritize tasks, and work effectively in a team-oriented environment.
Willingness to learn, adapt to new technologies.
Honest, enthusiastic, and highly responsible.
Communication in English.
Working Place:
24/25 Hoang Quoc Viet, Nghia Do Ward, Hanoi