IT Support Production Application

Provide the site support for production related IT systems as well as application support
• Support Just in Sequence (JIS) process applications including Production Control System (PCS, QDB, QDC, PVS etc.) and SAP.
• Configure simple PCS changes / customizing and maintain PCS.
• Provide expertise for SAP JIS processes (component group determination, call validation, build code generation, Idoc handling, call control, material posting, delivery, shipment).
• Liaise with global support teams for escalation of issues and coordinate activities between them and the local plant teams.
• Provide training along the whole JIS-process to end users in the plant e.g. PCS and SAP monitoring.
• Collect new customer or plant requirements and coordinate with the Divisional Process Expert (DPE) as well as the IT Demand Manager.
• Liaise with the DPE and Service Center Applications (SCA) regarding JIS processes and be the local coordinator for changes.
• Perform fault-finding and trouble shooting in all aspects of applications and escalate issues if required (including detailed error description and results of first error analysis).
• Be local backup for the JST and be part of the global LPE-JIS team.
• Manage or participate in projects for IT process improvement.
• Maintain IT-documentation of diagrams, configurations and procedures.