IT Support - TA192

Make sure that IT office equipment and office services are working and available, all request from users are processed within agreed SLAs
To forecast demand for office equipment, services, software and licenses to make sure supply is delivered when needed.
Manage, operate to assure the availability of terminal at units in bank including: equipment related to terminal user, equipment in conference room.
Manage, setup devices in HO building, branches..
Take responsibility of making KRI report about IT infrastructure at the bank 's branches ( PC, Server, Network)
Operation, deployment, and maintenance of the wide area network (WAN), including network devices and transmission channels to serve the connectivity needs of all branches, ATMs/CDMs, LANs (branches, buildings), and Wireless within the scope of the bank
Take responsibility of quality and service using, maintain and improve based on opinion of periodical customer.
Improve service quality continuously, assure that user support is executed quickly, effectively, truthy, correctly and friendly.
Manage vendors, services quality of vendors/other service providers and take full responsibility on their services.
Manage outsourcing vendor to check the manually installation of Symantec Endpoint Protection (SEP) application
Research and propose solutions for managing user devices as well as initiatives to improve and enhance the quality of user support services at the bank