1. Network: monitoring network performance, maintain, configure and replace network equipments
2. VOIP: issue, setup, manage the VOIP phone system.
3. Support:
Support Head Office which is in different location.
Delivery support at maintenance/ remodeling/ upgrade
4. Hardware:
Solve outage and replace detective hardware
Contact User service/
IT helpdesk on defective hardware
Check and maintain label printers, barcode printers, peripherals
Check and maintain office equipment: printers, photocopier, fax.....
General check on desktop and infrastructure
Maintain data center (servers, UPS, PaBX, network devices)
5. Data backup
Change backup tapes according to data backup procedure
Transfer tapes to Head Office for off-site storage
6. Suppliers
Order consumable suppliers (paper, ribbons, printer cartridges, batteries...)
Manage stock of consumable suppliers.
7. System and application:
Support daily business process, trouble should and advise solution
Work with AS400 ERP, database and Microsoft product.
Programming / developing new apps
Roll out applications
1. Education
Degree in computer science, automatic control and other related fields;
Strong skills and experience without IT diploma is also acceptable.
MSCE, CCNA certified is preferred.
2. Experience
1-3 years in IT helpdesks or related tasks
3. Knowledge of:
Basic network technology
General knowledge of Microsoft Office Products , Windows2000 AD, MS Exchange
Microsoft Exchange server
Microsoft SQL
Good sense of company information security.
4. Skills and Abilities
Good command of English both reading and writing.
Good time & conflict management skills, multi-task processing ability.
Manage our fixed asset and set up safety stock.
Ability to work in different locations
