IT Technician Support - Binh Duong

**Workspace Management
- Provide onsite support to Maersk Line and other APMM Business Units (as appropriate) for incidents that are assigned to the WSM team and/or cannot be resolved remotely
- Desktop management
- Install / Move / Add / Change / Decommission support for IT equipment (PCs, Laptops, Printers, Servers)
- Support and advice for Facilities Management/Office Services regarding office move planning
- Support Hardware and Software asset management/tracking/auditing for devices not connected to the network and according to Maersk Line global processes
- LAN cabling troubleshooting
- On-call support for critical incidents outside of normal business hours and emergency situations as part of Business Continuity Plan requirements
- Support for other locations/offices as appropriate (geographical scope for service coverage to be confirmed - this will require some travel)
- Ensure that Maersk Line IT standard processes are followed for services provided
- Provide a best in class service to our business customers.
- Provide VIP support to selective customers as per SLA and agreement
- Procure requested hardware according to Maersk purchasing procedures
- Support general OS/MS Office/other application running problems or corruptions
- Act as local project coordinator for hardware/software upgrades, country cluster and/or regional consolidation activities and other agreed technical projects.
- Together with the Technical Operations / Service Manager for the Region, assist with the resolution of 2nd level escalations as part of the standard escalation process.
- Assist the Maersk Line IT and business customers in identifying shortfalls in service delivery and implementing improvements or short-term workarounds for same
**Vendor Liaison:
- Coordinate with hardware vendors in case of hardware failures or upgrades (PCs, Laptops, Printers, Telephony) and manage through to resolution
- Management of equipment servicing through Maersk appointed vendors
- Close liaison with Global Service Desk (GSC), GCC and other Centre and/or remote IT support groups