Mô tả công việc
** No experience in Service Desk or Customer Support? No problem!
- We welcome candidates with Japanese (N4 or above) and communicative English. Comprehensive training will be provided.
Job Description:
- Receive and manage requests from global customers via email, website, and phone calls.
- Troubleshoot and resolve customers' problems encountered when using the company's system on time.
- Communicate effectively with customers across multiple regions.
- Record all interactions and resolutions accurately to maintain up-to-date support documentation.
Yêu cầu
Must have:
- Good command of Japanese (N4) (both written and verbal)
- Able to communicate in English
- Familiar with MS Office (Word, Excel, Outlook)
- Logical thinking and problem-solving skills
- Long-term commitment
Nice to have:
- Can work in rotational shifts is a big advantage
- Experience in IT Service Desk or knowledge of IT/ SQL SQL is a plus
- Have a good spirit of learning, attitude, and responsibility.
BENEFITS
- Salary review based on performance every 6 months if your basic salary is less than 30,000,000 VND. If your basic salary is from 30,000,000 VND, it will be reviewed every year.
- Well trained and dedicated to being able to catch the pace smoothly
- Attracted salary based on the ability of the candidate and the general salary framework set by the company.
- 13th-month salary and bonus for holidays
- Team building once a month
- Company trip: 1 time/year
- PVI Healthcare Insurance
- Full social benefits in accordance with the company and the law of Vietnam
- Professional environment and clear procedures.
- Great opportunity to improve English
- Opportunity to learn Logistics and professional management system of project development process
Quyền lợi
Thưởng
- Salary review every 6 months to 1 year based on work performance
- 13th-month salary and bonus for holidays
Chăm sóc sức khoẻ
- Full social benefits in accordance with the company and the law of Vietnam
- PVI healthcare insurance
Cơ hội du lịch
- Company trip 1 time/year
Thông tin khác
NGÀY ĐĂNG
[protected info]
CẤP BẬC
Mới Tốt Nghiệp
NGÀNH NGHỀ
Công Nghệ Thông Tin/Viễn Thông > IT Support/Help Desk
KỸ NĂNG
IT Support, Service Desk, Customer Support, English Communication
LĨNH VỰC
Phần Mềm CNTT/Dịch vụ Phần mềm
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Bất kỳ
SỐ NĂM KINH NGHIỆM TỐI THIỂU
1
QUỐC TỊCH
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Thông tin chung
Nơi làm việc
- SCETPA Building, 19A Cong Hoa Street, Bay Hien Ward, HCMC, Vietnam
Cách thức ứng tuyển
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút Ứng tuyển bên dưới:
Hạn nộp: 03/09/2026