No Relocation Assistance Offered
# 108405 - Sao Paulo, Sao Paulo, Brazil
Job Summary (purpose)
Responsible for troubleshooting technology issues for our end users.The Technical Analyst supports all 2nd level incident resolution, PC deployment and setup. This position involves hardware/software installations, Software inventory, ability to troubleshoot and correct problems with personal computer software, hardware and peripheral equipment.
Main Responsibilities
● Provide support to employees at all levels including the most senior executive level.
● Troubleshoot hardware and software issues reported by the GIT Service Center.
● Understand technical concepts quickly and apply learning's based on Global GIT standards.
● Maintain positive and productive relationships with co-workers and customers.
● Translate & simplify technical information to non-technical users.
● Security Updates Distribution (WSUS) using Workspace One, End User Computing MDM System, Tanium etc and manage Patch Testing and Patch Deployment change and Release Process
● Solving problems and resolving complex End User Computing issues
● Google workplace, Google Data Studio Knowledge for Assets Reporting
Required Qualifications:
● Graduation in computer science or related
● Experience in End User support
● Should be a good communicator to be able to coordinate with different partners
● Should be experienced in new technologies, Troubleshooting of Windows End User Computing Issues
● Should be ready to tackle additional challenges in the Workspace One, Tanium, Intune, SCCM & Active Directory area and work throughout the projects/ tasks
● Proven track record with projects and deploying new technology
● Good writing and documentation skills
● Knowledge of different problem solving and troubleshooting techniques
Responsibilities include:
● Document and share solutions used to resolve problems and concerns associated with personal computer equipment, hardware and software in the ticketing system.
● Follow through on problem determination, prioritization, resolution and closure of reported issues.
● Enter and modify inventory information in the asset inventory database to ensure equipment is replaced and returned on schedule.
● Utilize available resources to reduce time and increase efficiency troubleshooting problems.
● Research new technology and make recommendations to modify Colgate standards
● Utilize new technology and skills to achieve faster and better results for our end users
● Maintain and expand current technical expertise including new industry trends, Colgate strategic partnerships, and self-study.
Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.
Are you interested in working for Colgate-Palmolive? You can apply online and attach all relevant documents such as a cover letter and resume or CV. Applications received by e-mail are not considered in the selection process. Become part of our team. We look forward to your application.
Colgate-Palmolive is a leading global consumer products company, tightly focused on Oral Care, Personal Care, Home Care and Pet Nutrition. Colgate sells its products in over 200 countries and territories around the world under such internationally recognized brand names as Colgate, Palmolive, elmex, Tom's of Maine, Sorriso, Speed Stick, Lady Speed Stick, Softsoap, Irish Spring, Protex, Sanex, Elta MD, PCA Skin, Ajax, Axion, Fabuloso, Soupline and Suavitel, as well as Hill's Science Diet and Hill's Prescription Diet.
For more information about Colgate's global business, visit the Company's web site at [protected info] To learn more about Colgate Bright Smiles, Bright Futures® oral health education program, please visit [protected info] To learn more about Hill's and the Hill's Food, Shelter & Love program please visit [protected info] To learn more about Tom's of Maine please visit [protected info]
Reasonable accommodation during the application process is available for persons with disabilities. Please contact [protected info] with the subject "Accommodation Request" should you require accommodation.
