Key Account Customer Service Manager

- Develop trust relationships with a portfolio of major clients to ensure company benefit and customer's satisfaction
- Accuire a thorought understanding of key customer needs and requirements
- Expand the relationships with existing customers by continuously proposing solutions that meet their objectives.
- Serve as the link of communication between key customers and Company.
- Ensure the correct products and services are delivered to customers in a timely manner
- Prepare regular reports of progress and forecasts using key account metrics
- Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
- Prepare and present for all business review meeting
- Quote for new scope in the project
- Provide operational support or operational management if require