Key Account Manager- Ecommerce

Minthacare is currently looking for a Key Account Manager to be part of our E-commerce team. You will support the manager in managing a portfolio of brands, and in successful execution and roll-out of business performance improvement plans. You will assist with the day-to-day activities related to store
management on marketplaces/platforms including Lazada, Shopee, Tiki.
Scope of Responsibilities
● Grow account revenue and company branding
● Build strong relationship with your account and platform counterparts
● Delivery expert recommendations on the best strategy, promotions, growth levers
● Develop, implement promotion plans and activation calendars
● Align with internal stakeholders to drive account performance (Content, Graphic design, Chat, Onsite/Offsite marketing).
Ensure all account / store KPIs are met :
Specifically, your responsibilities include:
● Responsible for e-store management to ensure all run smoothly, store layouts are refreshed on a regular basis.
● Suggest and keep a promotions calendar, track all e-commerce marketing efforts, analyze data, and use the findings to improve strategies
● All suggestions and action plans (promotion, activity) should respect the brand equity and marketing campaign.
● Design the on-site and off-site traffic plan.
● Responsible for data analysis & reporting and proactively coming up with recommendations to improve performance & increase sales in our online stores.
● Analyze traffic to inform website maintenance and the effectiveness of marketing strategies.
Schedule and communicate intensive site maintenance, as needed.
● Analyze sales-related data to predict future sales and calculate restock levels.
● Working with key players to ensure campaigns are booked and required assets are prepared on time.
● Manage stock levels across channels and liaise with related stakeholders to ensure stock is adequate for campaigns
● Act as key contact point between players and internal departments
● Collaborate and coordinate with another internal team as marketing to implement some activity (live stream, digital event, etc)
● Inspect landing pages, product information, checkout options, and all other website-related systems to ensure their visual appeal, accuracy, and ease of use.
● Create promotional offers and check to see that these are uploaded precisely & ensuring that promotional tabs are always up to date.
● Caringly reply to end user question (chat) as needed
● Observe and report about the activity of the competitor on the different marketplace that you are managing.