Key Account Manager

Senior Key Account Manager (Independent Role)
Office Location:
27C Nguyen U Di, Thao Dien Ward, District 2, Ho Chi Minh City
Working Hours: Monday to Friday, 9:00 AM to 5:00 PM
Work Arrangement: First 3 months in-office (5 days/week). After probation, flexible with 2 days WFH/week.
Who are we?
[protected info] is a global AI company transforming industries like retail, logistics, F&B, and manufacturing through intelligent visual data analytics. We extract valuable insights from existing CCTV infrastructure, enabling businesses to optimize operations, improve customer experiences, and mitigate risk in real time. At Yedda, we combine cutting-edge AI with a human-first approach to help our clients make faster, smarter decisions.
Role Overview
As a Senior Key Account Manager (KAM) at [protected info], you will independently manage a portfolio of high-value clients, serving as their trusted advisor and primary point of contact. This role operates autonomously from the Business Unit (BU) structure, allowing you full ownership of your accounts. Over time, you will also be responsible for building and leading a Client Success team, ensuring delivery excellence and customer satisfaction as Yedda scales.
Key Responsibilities
Client Ownership & Relationship Management
Independently manage key client accounts, building and maintaining strong relationships with decision-makers.
Serve as the main liaison, ensuring consistent communication and timely resolution of client concerns.
Offer data-driven insights to help clients achieve their goals and maximize ROI from Yedda's solutions.
Tailor solution strategies to align with client business objectives and drive engagement.
Reinforce Yedda's positioning as a high-value, trusted AI partner.
Client Success & Service Delivery
Ensure top-tier service delivery through careful oversight of client-facing reports, deliverables, and presentations.
Conduct regular business reviews and adapt strategy based on feedback and performance data.
Identify opportunities for service improvement and collaborate cross-functionally to enhance outcomes.
Facilitate training sessions to deepen client understanding and adoption of Yedda's AI capabilities.
Team Leadership & Growth
Build and manage a team of Client Success Officers (CSOs) as the client base grows.
Assign responsibilities, monitor progress, and ensure a high standard of performance.
Mentor and upskill CSOs to drive strong execution and client satisfaction.
Foster a collaborative and accountable team culture.
Strategic Business Development
Uncover upsell and cross-sell opportunities within existing accounts to drive revenue growth.
Collaborate with leadership to develop client expansion and market penetration strategies.
Synthesize client feedback and industry trends to support product refinement.
Work with the product and development teams to evolve Yedda's AI offerings in response to customer needs.
Job Requirements
5+ years of experience in Account Management, Client Success, or Key Account roles, ideally in AI, SaaS, or data-driven environments.
Strong communication and relationship-building skills, with the ability to manage clients independently.
Proven track record of managing complex client relationships and delivering results.
Excellent analytical and problem-solving abilities; experience with data reporting and client-facing insights.
Strong organizational and leadership skills; ability to recruit and manage a high-performing team.
Fluency in English (speaking, writing, and presenting); proficiency in Thai is a bonus for regional roles.
Proficiency in MS Office; familiarity with tools like Tableau, PowerBI, or Python is a plus.
Compensation & Benefits
Salary: 25M - 35M VND gross, based on experience
Bonus: Performance-based bonuses + Commission
Work Schedule: Monday to Friday, 9 AM - 5 PM
Flexible WFH: Up to 2 days/week (post-probation, aligned with leadership)
Environment: Professional, fast-paced AI tech company
Paid birthday off
Social & health insurance, annual leave in line with labor law
Additional performance bonus after 6 months based on KPIs