Mô tả công việc
Track, analyze, and report periodically on: ODR (Ontime Delivery Rate), OPR (On-time Pickup Rate), %FD (% Failed Delivery rate), Backlog, Customer Service metrics, and Return rate
Set alert thresholds for each KPI to enable early detection of operational risk
Consolidate, categorize, and track resolution progress of issues originating from branches/post offices that affect Key Account clients
Ensure issues are resolved within committed SLA; escalate overdue or unresolved cases promptly
Coordinate with the Operations team on process improvement initiatives related to delivery/fulfillment
Coordinate with Sales/Commercial teams to update on operational status and support contract negotiation/retention
Work directly with platform partners (Shopee, TikTok Shop) on operational matters, data reconciliation, and improvement alignment
Conduct deep-dive analysis whenever KPIs breach thresholds or anomalies occur
Apply RCA methodologies (5 Whys, Fishbone/Ishikawa, Pareto Analysis) to identify root causes
Produce analytical reports covering cause - impact - recommended action for management review
Propose process improvement solutions based on RCA findings
Track post-implementation effectiveness and measure SLA/KPI improvement
Standardize successful improvements into SOPs for network-wide rollout
Yêu cầu
Bachelor's degree in Logistics & Supply Chain, Business Administration, Statistics/Applied Mathematics, Information Technology, Economics, or related fields
Minimum 1-3 years of experience in logistics operations, last-mile delivery, supply chain, or operational data analysis
Experience working with e-commerce platforms (Shopee, TikTok Shop, Lazada) or at a courier/logistics company is preferred
Hands-on experience with RCA and report/dashboard development is a strong advantage
Advanced proficiency in Excel/Google Sheets
Working knowledge of SQL, Power BI/Tableau, or other data visualization tools is a strong advantage
Solid understanding of logistics operational metrics: ODR, OPR, %FD, Backlog, Return Rate
Familiarity with WMS/TMS/OMS or other delivery/fulfillment management systems
Proficient in RCA methodologies: 5 Whys, Fishbone/Ishikawa, Pareto Analysis
Quyền lợi
Monthly salary: VND 13-18 million.
Mobile phone and lunch allowances.
Annual company trips and vacation programs.
Performance bonuses and holiday bonuses on major public holidays, including Reunification Day (April 30), International Workers' Day (May 1), National Day (September 2), Viettel Group Anniversary, Viettel Post Anniversary, and Lunar & New Year holidays.
Full statutory insurance coverage, including Social Insurance, Health Insurance, and Unemployment Insurance, in accordance with Vietnamese labor regulations.
Additional MIC Health Insurance package.
Annual health check-ups at leading hospitals.
Female employees with children under 12 months of age are entitled to one additional paid hour of leave per working day.
Weekly seminars featuring the latest technologies and industry trends, providing opportunities for knowledge sharing and continuous learning.
Access to professional training programs and courses delivered by international speakers through the Viettel Academy.
A clear and transparent career development path with fast-track promotion opportunities: Employee → Specialist → Senior Specialist → Team Leader → Department Manager.
Opportunity to work directly with large-scale Big Data systems processing millions of records daily and contribute strategic business insights to the company's leadership.
Exciting team-building activities, corporate events, and annual company trips.
A wide range of sports activities and tournaments organized by Viettel Group and Viettel Post.
Thông tin chung
- Thu nhập: 13 - 18 triệu VNĐ
Nơi làm việc
- 177 bis Ly Chinh Thang, Hồ Chí Minh
- (Trước sáp nhập: Quận 3, Hồ Chí Minh | Sau sáp nhập: Xuân Hòa, Hồ Chí Minh)
- 1. 177 bis Ly Chinh Thang
- (Trước sáp nhập: Quận 3, Hồ Chí Minh | Sau sáp nhập: Xuân Hòa, Hồ Chí Minh)