Key Account/senior Account Excutive (OEM) - B2B

1. Manage OEM - Copacking business activities
- Build and implement annual plan related to operations and budgets of assigned customers, including business plans and operating budget plans.
- Propose prices, make quotations, negotiate and confirm transactions for assigned customers to provide enough information for the Department Manager to have a background to evaluate and make decisions.
- Draft contracts, contract annex, negotiate contracts, contract annex and implement steps to sign contracts and its annex with OEM - Copacking customers to ensure contracts and annex signed on schedule.
- Establish, maintain and develop relationships with current customers, being the connection support between customers and the company's related departments
- Compile revenue monthly, quarterly, yearly reports
- Collect and synthesize production demand forecasts of OEM - Copacking customers and discuss with the production planning department to ensure that production plans are monitored and implemented properly.
- Source and develop new customers according to the company's strategies to ensure the necessary supply for OEM - Copacking business activities.
2. Account Receivable Collection
- Coordinate with Receivable Accountant to collect customers' debts on time
- Push for overdue debt payment and update reports on overdue debt payment status to Dept. Head
- Propose appropriate solutions to clear overdue debts
3. Customer Service & complaints
- Implement annual customer satisfaction survey for OEM Copacking services
- Make notifications, send evaluation forms and response deadlines to all assigned OEM - Copacking customers
- Follow the Complaint Handling Process of OEM Copacking products
- Receive complaints from OEM Copacking customers
- Transfer to relevant functional departments
- Inform customer about complaint results