Key Account/senior Account Excutive - B2B

Mô tả Công việc
Manage OEM - Copacking business activities
Build and implement annual plan related to operations and budgets of assigned customers, including business plans and operating budget plans.
Propose prices, make quotations, negotiate and confirm transactions for assigned customers to provide enough information for the Department Manager to have a background to evaluate and make decisions.
Draft contracts, contract annex, negotiate contracts, contract annex and implement steps to sign contracts and its annex with OEM - Copacking customers to ensure contracts and annex signed on schedule.
Establish, maintain and develop relationships with current customers, being the connection support between customers and the company's related departments
Compile revenue monthly, quarterly, yearly reports
Collect and synthesize production demand forecasts of OEM - Copacking customers and discuss with the production planning department to ensure that production plans are monitored and implemented properly.
Source and develop new customers according to the company's strategies to ensure the necessary supply for OEM - Copacking business activities.
Account Receivable Collection
Coordinate with Receivable Accountant to collect customers' debts on time
Push for overdue debt payment and update reports on overdue debt payment status to Dept. Head
Propose approriate solutions to clear overdue debts
Customer Service & complaints
Implement annual customer satisfaction survey for OEM Copacking services
Make notifications, send evaluation forms and response deadlines to all assigned OEM - Copacking customers
Follow the Complaint Handling Process of OEM Copacking products
Receive complaints from OEM Copacking customers
Transfer to relevant functional departments
Inform customer about complaint results