Key Account Specialist - Horeca

Key Accounts Specialist (Sales Representative) - Horeca Channel is responsible for managing and expanding relationships with key customers in the Horeca sector (Hotels, Restaurants, and Cafés). This role focuses on driving sales, increasing customer satisfaction, and ensuring smooth execution of business strategies with assigned Horeca accounts.
Customer Acquisition & Order Conversion
Search for and develop new customers within the assigned area
Identify customer potential and drive order conversion.
Ensure a smooth onboarding process for new customers and establish a feedback mechanism after purchase.
Closely coordinate with stores to ensure efficient operations and support the store activities when necessary.
Monitor, manage, and coordinate customer debt collection in compliance with company regulations.
Ensure the successful achievement of company targets.
Provide customers with information on promotions and business solutions
Collect product, market, and competitor information to provide useful insights for category and customer development.
Analyze and report business performance (weekly, monthly, quarterly) and propose solutions when necessary.
Perform other tasks as assigned by the line manager.