Key Account Support Executive

Job Purpose
Accountable for all administrative functions within the Business Development department, such as the preparation of documents, quotation/RFQs, operational & shipping management, reports and memos, as well as correspondence and general sales support duties.
Key Accountabilities
Main areas of focus and accountability of the role - detail in order of importance the main areas of accountability of the role:
• Prepares quotations & RFQs, reports, memos, letters, customer contract, credit approval management, service agreement/ SOP, presentation, and other documents, using word processing, spreadsheet, database, or presentation software.
• Manage shipping instruction, customer satisfaction & problems solving.
• Opens, sorts, and distributes incoming correspondence, including faxes and email.
• Files and retrieves documents, records and reports.
• Prepares responses to correspondence containing routine inquiries and records data in tracking report.
• Performs administrative duties related to sales, such as ordering supplies, maintaining records, and performing sales support work as required
• Develops and maintains positive relationships with other departments, customers to get the job done smoothly.
• Continually improves product knowledge.
• Supports on Air and Ocean RFQ as well as CL/Trucking/CBT solutions as required.
• Performs other duties as required.