Mô tả công việc
• Addressing and resolving inbound customer support inquiries
• Working with internal cross-functional partners to resolve customer inquiries.
• Achieve & maintain target performance and on-time metrics. Where need to ensure each inquiry is "resolved" from the customer's perspective.
• Understand common customer pain-points and actively contribute to a knowledge base of resolution.
• Identify opportunities to elevate best practice positioning and help center content creation.
Yêu cầu
• 1 year experience in customer service / Technical Support - handle chat support
• Playing / interested in Digital gaming and VR technology (PlayStation/Nintendo/Xbox)
• Korean Business level + English Business level(B1), 40WPM & above for typing test.
The ability to demonstrate empathy and emotional intelligence with customers while determining asolution to their needs.
• Eagerness and ability to work in fast-paced, startup-like environment.
• Self-starter/self-motivated to achieve top performance standards.
• Teachable attitude and commitment to a growth mindset in the workplace
• Demonstrated commitment to upholding a culture centered around core values.
• Identify opportunities to improve ad products and the customer experience, serve as the VOC.
• Demonstrated ability to work and collaborate within a team.
• Ability to prioritize and manage tasks within a sometimes-chaotic environment.
• Exceptional written and verbal communication skills, exceptional phone etiquette(work for B1CEFR Standard at minimum)
Quyền lợi
1 way ticket
Accommodation will be covered for the first 14 days
14 Anual Leave
Thông tin khác
Loại công việc
Nhân viên toàn thời gian
Cấp bậc
Nhân viên
Học vấn
Cử nhân
Kinh nghiệm
1 - 2 năm kinh nghiệm
Giới tính
Bất kỳ
Tuổi
Trên 18
Ngành nghề
Tư vấn dịch vụ khách hàng
,
Chăm sóc sức khỏe / Y tế
,
Biên phiên dịch /
Thông dịch viênThông tin chung
- Thu nhập: 1,800 USD - 2,100 USD