Kỹ Sư Tư Vấn Kỹ Thuật - Technical Consultant Engineer (Cement Bag)

INSEE in Vietnam (earlier known as Holcim Vietnam) was established in 1994, till now being known as a leader supplier of cement, ready mixed concrete, construction solutions as well as waste treatment management. We proudly received TOP 100 Best Place to Work in Vietnam for 3 consecutive years and the TOP 100 Sustainable Businesses in Vietnam for 7 consecutive years.
INSEE in Vietnam is a member of the Siam City Cement Public Company Limited (SCCC), a leading cement manufacturer in Southeast Asia, founded in 1969 in Thailand. The company manufacture the "INSEE" branded cement, construction aggregates and solutions which are marketed in Cambodia, Indonesia, Bangladesh, Sri Lanka and Vietnam, in addition to Thailand where it is one of the market leaders.
I. JOB PURPOSES:
Technical Consultant Engineer will:
+ Develop, promote the appropriate cement applications to the market as well as demonstrate himself as a representative of Insee in technical consulting activities.
+ Responsible to solve technical complaints from customers
+ Responsible to guide the development and market positioning of bag cement solution
+ Work closely with influencers to promote cement product in the design phase to improve cement sales opportunities
II. MAIN DUTIES:
1. Technical Consulting to customers:
+ Provide technical consulting on how to use INSEE's solutions efficiently
+ Work closely & engage with the construction company, contractor
+ Work closely with Sales to define customers needs before offering the solutions
+ Coordinate the trial mix activities
+ Develop network with project owners, designers/consultants, contractors to understand present and future key needs
+ Enhance INSEE's opportunities and build trust to customers
2. Complaint solving:
+ Support customer in complaint solving or when required by Technical Consultant Superintendent (line manager)
+ Job priority settlement (complaint solving/ support customers)
+ 100% support on time & SLA compliance
+ 100% update on time & accurate
3. Improve customer loyalty:
+ Make a relationship with the distributor system
+ Promote INSEE cement solutions as the solutions for different technical requirements of customers with high spirit of contribution and engagement
+ Approach projects, in collaboration with Retail Sale/Project Sale/DryMix Sale
4. Internal connection and teamwork
+ Making good internal network with other departments
+ Work closely with the Marketing team, Manufacturing team, Customer Care team
+ The ability to raise good ideas and implement plans when teamwork
+ Willing to support the companys project
5. Occupational Health & Safety and Environment responsibility
+ Fully comply with OHS-PR-12 and SDD-ENV-PR-07
+ Must comply with all company QEOHS policy, procedures, standards, rules, regulations and will be measured against criteria outlined in Dialogue
+ OHS Zero harm, TIFR 0.5 (Total Injury Frequency rate), ENV, EOT 85% (Environment Observation Tour)
III. OTHER INFORMATION:
+ 100% salary on probation
+ Willing with frequent business trips (can be Mekong Delta provinces, or other Southern provinces)
+ Laptop provided
+ Phone application
+ Transportation for business trips provided
+ Professional working environment
+ Analysis and Problem Solving
+ Presentation skills
+ Customer Focus
+ Leads for Performance
+ Supports Action, Change and Innovation
+ Engages & Inspires
+ Adapt and Learn