L2 SUPPORT STAFF FOR HELPDESK SERVICES

• Provide L2 support: Respond to issues and complete Root Cause Analysis (RCA) within SLA (Service Level Agreement).


• Develop and maintain ETL and data integration solutions using Pentaho and Java.


• Work with teams to understand requirements and implement solutions.


• Optimize performance of data integration processes.


• Troubleshoot and resolve issues in data pipelines and integrations.


• Maintain documentation and contribute to process improvements.

Qualifications:

• Bachelor's degree in Computer Science, Engineering, or a related field.


• 1+ year of experience with Pentaho Data Integration (PDI).


• Experience in Java and basic software development.


• Understanding of ETL processes and best practices.


• Strong communication and teamwork skills.


• Eager to learn and work in a fast-paced environment.

Skills:

• Java


• Pentaho Data Integration (PDI)


• SQL


• ETL and data pipelines


• Problem-solving