Lead Logistics CX & Operations - System Specialist

We Offer
Maersk being the global leader in the industry, you'll have the opportunity to work for a large global organization and get exposure to excellent processes and systems. You will join an organization that offers a challenging and rewarding career where everyone's contribution is valued and rewarded.
On leadership and mentoring, Maersk has a nurturing management culture. Throughout their career, your leaders will support your ideas and provide necessary advice and training. You'll be given the opportunity to prove yourself, as well as challenging work that develops your abilities.
On career development, there are wide range of roles in Maersk and Maersk has a very good career mobility program that establishes a culture of priority consideration to internal candidates and to encourage employees to take responsibility for managing their careers whether to move laterally or vertically.
Key Responsibilities:
1. System Update & Data Management:
Receive, validate, and update Shipping Instructions (SI) and shipment information into SCM systems.
Maintain accurate shipment data including: Container numbers, Seal numbers, Cargo descriptions, Quantities, Weight and volume details, Shipment milestones, Customer and vendor information,
Ensure all updates are completed, accurately and within operational timelines.
Monitor data consistency and prevent downstream process impacts caused by incorrect system entries.
Maintain high data quality standards and comply with operational procedures
2. Shipment Status Management:
Monitor and update shipment status throughout the shipment lifecycle.
Ensure shipment milestones are reflected accurately across SCM platforms.
Track exceptions, missing information, and system discrepancies.
Follow up proactively with relevant stakeholders to resolve shipment data issues.
Support visibility and transparency for customers and internal stakeholders through accurate system updates.
3. SI Submission & Operational Execution:
Ensure Shipping Instructions are completed and submitted before carrier cut-off timelines.
Verify shipment information before transmission to carriers and external stakeholders.
Escalate potential delays, data issues, or operational risks that may impact shipment execution.
4. Cross-Functional SCM Support:
Work closely with: Planning Team, CBL Team, Documentation Team, FinOps Team, Vendors, Carriers, Program Manager
5. System Compliance & Quality Control:
Ensure compliance with SCM work instructions and operational standards.
Conduct data validation checks to prevent operational and financial errors.
Identify recurring data quality issues and recommend preventive actions.
Monitor KPIs related to accuracy, productivity, and service quality
6. Continuous Improvement & System Excellence:
Identify process improvement opportunities related to system operations.
Participate in automation and digitalization initiatives.
Support system enhancement testing and implementation activities.
Provide feedback to improve system usability and operational efficiency.
Contribute to standardization and best practices across SCM operations
Qualification/s:
Fresh graduates with strong system aptitude are welcome to apply
1-3 years of experience in logistics operations, shared service centers, data management, or system operations is preferred
Strong attention to detail and accuracy.
High level of data discipline.
Ability to work with large volumes of transactional data.
Strong aptitude for learning and navigating systems.
Ability to understand how data flows across different platforms.
Familiarity with logistics, ERP, SCM, TMS, CargoWise, SCP, MODS, or similar platforms is an advantage.
Comfortable identifying and resolving system or data-related issues.
Advanced Microsoft Excel skills preferred.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
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