Lead - Product

1. User Product Ownership

• Own key user-facing payment journeys and continuously identify opportunities to improve usability, conversion and adoption.
• Translate user problems, business needs and technical constraints into clear product requirements and scalable product solutions.
• Define product priorities and contribute to the roadmap based on user impact, business value, technical feasibility and data.

2. UI/UX & Payment Experience

• Work closely with UX/UI Design to simplify payment journeys, reduce user friction and improve clarity across payment experiences.
• Ensure product solutions balance user experience, payment reliability, transaction performance and technical feasibility.
• Review and challenge product flows, interaction patterns and information hierarchy before implementation.

3. User Engagement

• Identify and develop user engagement opportunities across payment journeys, including triggers, placements, rewards, loyalty and contextual communication.
• Collaborate with relevant MoMo platforms and Business Units to integrate existing engagement capabilities into EPS products.
• Convert proven engagement patterns into reusable capabilities that can scale across merchants and payment use cases.

4. Product Analytics & Optimization

• Define and monitor key product metrics such as user funnel, payment success, latency, feature adoption, engagement and repeated usage.
• Use quantitative data, user behavior and qualitative insights to identify product problems and prioritize improvements.
• Evaluate product performance after launch and recommend further optimization based on measurable outcomes.

5. Product Delivery & Cross-functional Leadership

• Drive product initiatives from problem discovery and solution definition through development, launch and post-launch evaluation.
• Work closely with Engineering, Design, Data, Business, Operations and other Product teams to resolve dependencies and ensure effective delivery.
• Act as the product expert for assigned user journeys and provide clear recommendations when trade-offs or cross-team decisions are required.

6. Product Capability Development

• Identify recurring user problems and convert validated solutions into reusable product patterns or capabilities.
• Contribute to product standards and best practices for EPS user products.
• Proactively surface opportunities where EPS can build differentiated payment experiences rather than relying on one-off implementations.

Education: Bachelor's degree in Business, Technology, Economics or a related discipline, or equivalent practical product experience.

Experience:

• Approximately 4-6+ years of experience in Product Management, Product Development or related digital-product roles.
• Demonstrated experience owning user-facing products or product journeys from problem definition through launch and optimization.
• Experience working closely with Engineering, UX/UI Design and Data teams.
• Experience in fintech, payment, e-wallet, checkout, QR payment or consumer financial products is a strong advantage.

Working Style:

• Strong ownership and ability to independently drive ambiguous product problems.
• Structured and critical thinker who can balance user needs, business impact and technical constraints.
• Curious about user behavior and willing to challenge assumptions using data and evidence.
• Comfortable collaborating across multiple teams and influencing stakeholders without direct authority.
• Able to move between strategic product thinking and detailed product execution when necessary.

We are passion with new technologies, not follow the old-track of outsourcing. We love our product and ready to sacrifice everything for it! You often argue with your boss? Don't worry, here in M_Service, you will get salary increase if you win your boss in argument. We love objection!!! You hate company trip in hotel, resort? We only conquer difficult and hottest road in team building. Do you want to join?

What you will get:

• Competitive compensation package.
• Performance-based bonus.
• Insurance package.
• Chance to work with smart people with international experience.

Our benefits:

• Attractive compensation & benefits.
• 13th month salary bonus and yearly performance bonus.
• 14 paid days off per year
• Premium health care insurance
• Great allowances (lunch, parking, birthday, happy hours....)
• Salary review at least one time per year based on employee's performance and contribution.
• Outing/team-building activities (company trip , soccer sport, english club, running club,..).
• Other benefits as per stated in Vietnamese Labor Law
• Work with experienced & strong team.
• Friendly, dynamic & flexible working environments.