Learning & Development Manager

Overview: The Learning & Development Manager is pivotal in managing and enhancing the company's Learning & Development programs. Reporting directly to the Head of Human Resources, this role is responsible for driving service quality assurance, employee engagement, and corporate social responsibility (CSR) activities across the company.
Key Responsibilities:
Forge strong partnerships with internal business clients to align development initiatives with current business challenges and opportunities.
Coordinate and execute learning and development initiatives across departments to support the company's strategic objectives and business goals.
Identify departmental training needs and deliver training sessions covering a range of skills from management to customer service.
Revise and update training materials to keep pace with changes in procedures and technologies.
Act as a consultant to department heads on training development and execution, ensuring the use of best practices in training delivery.
Oversee comprehensive induction and onboarding programs to enhance talent retention and facilitate smooth transitions into the company.
Coordinate the scheduling and orientation for new managers, and provide ongoing support in performance management and development planning.
Evaluate and manage relationships with external training vendors to ensure training relevance and quality.