Learning & Development Specialist (Up-To $1.500)

ABOUT THE ROLE
Crossian is a high-growth technology-driven e-commerce business. Behind our success is our people. As a start-up formed in 2020, we have created a fast-paced and dynamic environment, enabling our people to reach a cumulative average growth rate of over 1000% in the last 3 years. Our mission now is to build direct-to-consumer brands and increase customer lifetime value.
As a Learning & Development Specialist, you will strategically shape and drive our employee learning experiences, equipping our teams with the essential skills and knowledge to excel in a continuously evolving environment. You will design learning content, prove it works with real cohorts, and use data to show what's working and what isn't. This is a hands-on role inside a small team doing foundational work for the strategic business outcome, not a generalist training function.
WHAT YOU WILL DO
Build: Design Skill Curriculum
- Research and draft the behavior frameworks and content for Crossian's critical skills, working from real business problems rather than generic best practice
- Translate company-wide strategic goals into skill frameworks and curricula that specific teams can actually use
- Submit your designs for structured review before rollout; expect your logic and assumptions to be challenged, not just your content
Run: Deliver and Prove Pilot Programs
- Facilitate and lead pilot rollouts of new skill programs with real learner cohorts, tracking each learner's progress and readiness, not just attendance
- Classify learners and personalize their learning paths based on where they stand against the skill's target capability
- Own the health of your rollout: coordinate any supporting facilitators, run standups, and resolve issues as they surface
Improve & Sustain
- Once a program proves out, help transition it into standing support for its learner group: ongoing tracking, escalation, and reporting
- Refresh content based on real learner feedback and resolve operational friction as programs scale
Measurement & Reporting
- Analyze learner data (quantitative and qualitative) to assess whether a program is actually changing behavior, not just whether people liked it
- Contribute data and insights to leadership- and Board-facing reporting on L&D's impact and ROI