Learning Success Coordinator

Student Academic Success (SAS) provides learning support services that promote academic achievement across RMIT Vietnam programs. The Learning Success Coordinator is responsible for the delivery and coordination of academic learning support services to students at the Hanoi campus. The Coordinator will collaborate with Senior SAS staff in Saigon South to implement and oversee delivery of study support services, interventions and resources offered by SAS. These include: individual and small group learning advising sessions, academic and language skills workshops, peer-assisted learning programs (PAL), and systems to support At Risk and developmental students in pathway programs. The Coordinator provides a variety of academic skills development experiences to RMIT students and manages recruitment, daily operations and ongoing development of students in SAS Peer Assisted Learning programs in Hanoi. The position will require well-rounded skills in learning advising, project management, and collaborative learning approaches, as well as proven expertise in academic literacies, learning skills, and English language development. Working hours may be flexible depending on the allocation of staff across timetabling demands and students' availability.



Key Accountabilities



Facilitate face-to-face advising to support development of academic literacies, English language and academic skills at RMIT Vietnam across programs and Centres. The Coordinator will adapt, contextualize, and deliver the activities based on program and student needs, and report on student feedback and effectiveness of these sessions to key stakeholders.

Work with relevant staff (e.g. lecturers and Student Services) to support "At Risk" students with their academic, literacy, and language skills development. Accurately maintain systems related to tracking and reporting this support.

Facilitate individualized study planning sessions with the aim of helping students to identify and plan for achievement of personal learning goals (esp. in the case of At Risk students).

Coordinate with Senior SAS staff and academic staff to develop and deliver course-embedded learning support experiences to targeted student cohorts. These could be in the form of digital resources, in-person workshops, or consultations.

Provide management, training, and ongoing development opportunities to students participating in Peer Assisted Learning programs at RMIT Hanoi.

Manage systems critical to the ongoing operations, quality and evaluation of SAS services

Actively promote SAS services to the RMIT student body. Contribute fully to ongoing communications efforts in coordination with SAS staff in Saigon campus.

Provide feedback on student learning opportunities and challenges to SAS and academic teaching teams. Conduct research for recommending to key stakeholders improvements in assessment design, communication, and student learning outcomes.

Participate in the ongoing monitoring and program evaluation of SAS study support services and initiatives. Accurately and consistently collect and report quantitative and qualitative data using established reporting systems. Contribute to the collation and analysis of this data and support the delivery of this analysis to key stakeholders.

In conjunction with the Student Academic Success Manager and Senior team, participate in projects to further develop the resources and services of Student Academic Success.

Actively engage with the teaching and learning community within RMIT Vietnam and beyond. Engagement will include contribution to online and social media content produced, as well as special events such as those for prospective or current students, and relevant internal and external conferences and symposiums.

Other relevant duties as negotiated with Line Manager