LEARNING SUCCESS EXECUTIVE

MISSION OF THE ROLE

As a Learning Success Executive, you are the person who creates an experience families value. You don't just keep the schedule running or answer support tickets. You notice when a student is falling behind before they even know it. You turn a frustrated parent into a loyal advocate. You hold the classroom when it needs you. And when everything clicks - when a child grows, a family feels seen, a class runs beautifully - that's your work. You don't just manage classes. You shape how a child grows.

WHAT YOU'LL OWN

Onboarding - First Impressions That Last

• Own the onboarding process
• Ensuring every parent and student is successfully onboarded to the TeenCare app, warmly welcomed, properly oriented, and excited to start within 7 days of registration

Class Management - The Engine Behind Every Great Class

You are the reason classes don't fall apart. You anticipate friction before it happens, solve it when it does, and always keep the student's learning at the center.

• Keep classes on track - on time, on curriculum, on quality.
• Handle all operational requests: schedule changes, teacher swaps, class transfers, course holds, etc.
• Fill in for absent Mentors - keeping the class running without missing a beat.

Learning Experience - Make Families Feel It Was Worth It

The best retention strategy is a parent who feels their child is truly growing. You build that feeling - through consistency, empathy and follow-through.

• Manage customer satisfaction and family retention
• Lead the data behind every family - track it, understand it, act on it.
• Build relationships that make families feel like partners, not customers.
• Listen deeply to concerns. Solve root problems, not just surface complaints.