Logistics Coordinator

Job Title: Remote Logistics Coordinator (English Speaking)
Location: Remote (Vietnam)
Salary: 15,000,000 to 18,000,000 VND, based on experience
About Us:
[JB Heating Services] is a well-established heating and plumbing company, founded in 1997. We provide domestic, commercial, and industrial heating and plumbing services across Lancashire and Manchester, specializing in boiler repairs, servicing, and installations for Gas, Oil, LPG, and Electrical systems. As part of our growing operations, we are seeking a Logistics Coordinator to manage and optimize our engineers' routes, schedules, and parts logistics to ensure efficiency and excellent service delivery.
Job Overview:
As a Logistics Coordinator, you will be responsible for optimizing our engineers' daily routes, ensuring the right parts are available for each job, and managing communication with both customers and engineers. Your role will involve coordinating with the Customer Service Department to keep customers informed of any schedule changes, manage job diaries, and ensure all logistical aspects of the business run smoothly. You will also manage quotes, parts orders, and ensure timely supplier coordination. You'll be a key part of our operations, contributing to customer satisfaction and overall efficiency.
Key Responsibilities:
• Route Optimization: Plan and map daily routes to minimize travel time for engineers, ensuring jobs are completed efficiently.
• Job Management: Ensure engineers are dispatched to the right jobs with the correct parts and within the right time frames. Coordinate with the Customer Service Department to handle changes or delays.
• Diary Management: Manage the engineers' schedule, ensuring they are on the correct jobs and running on time. If there are delays, communicate with the Customer Service team to notify customers.
• Parts Management: Add jobs needing attention to Todoist with detailed customer info, diagnosis, and parts needed. Manage parts orders, charges, and lead times. Coordinate with suppliers closest to the job site to swap engineers if needed.
• Customer Communication: Coordinate with Customer Service to inform customers of any job changes, upcoming visits, and payments required for special parts or previous visits.
• Supplier Coordination: Ensure parts are ordered from the nearest suppliers and manage logistics if engineers need to be reassigned.
• Additional Coordination: Keep engineers updated on costs, parts, and job details to prevent wasted time, ensuring customers are aware of any additional charges.
Requirements:
• Fluent in English with excellent communication skills (British Accent is a plus).
• 3+ years experience in a foreign work environment, preferably in logistics or a related role.
• Strong organizational skills and attention to detail.
• Ability to work independently, troubleshoot logistical challenges, and be proactive.
• Experience with route planning, diary management, and logistical coordination is preferred.
• Willingness to commit to at least 1 year.
• Comfortable working on UK holidays and some Vietnamese holidays.
Working Hours:
• Late Shift: 4:00 PM to 1:00 AM, Monday to Friday
• Early Shift: 10:00 AM to 7:00 PM, Monday to Friday
• Saturdays: 1:00 PM to 5:00 PM
Benefits:
• Competitive salary ranging from 15,000,000 to 18,000,000 VND, based on experience.
• Opportunity to work remotely with a stable UK-based business.
• Ongoing support and training in logistics management.
• Long-term employment with room for growth.
How to Apply:
Please send your CV and a cover letter detailing your experience and why you would be a great fit for the role to
Make sure to highlight your English communication skills and any relevant logistics experience.
Sending an audio file of you speaking English will be required if successful
NOTE:
• Only candidates with Fluent English communication skills will be considered.
• Attention to detail and reliability are essential for this role.
• A video camera will be required for remote work to monitor performance and ensure honesty during working hours.