The main focuses of the role are on a cohesive business process and master data architecture to meet the needs of the Group CRM businesses; and on facilitating the business in defining and delivering what is necessary on the use of the solutions.
As CRM Product owner your detailed missions are :
1. Management and evolution of the CRM portfolio according to business expectations:
- Working from the business needs to define project requirements by creating high-level business architectural specifications, ensuring feasibility, functionality, and integration with existing systems and platforms as they enable the business teams
- Improve business solution adoption by working with business teams on all phases and implementation timelines
- Work with Technical Lead to improve and refine consistency between systems, allowing them to have a unified user experience
- Continually work along with the Technical team to ensure the overall integrity of the software architecture and validate it against the business requirements
2. Continuous improvement of our products:
- Represent business needs throughout the groups for a more integrated internal and external data into a cohesive user experience
- Produce recommendations and guidelines on project's implementations and ensure that the solution meets the business needs
- Manage risk identification and risk mitigation strategies associated with the architecture, in order to define the right services to deliver the SLA to the business
- Plan and recommend new technologies in collaboration with technical team, aligning business needs with the overall organization and market trends, and ensure a timely application of these recommendations
3. Support of business teams in subsidiaries :
- Ensure all the associated teams responsible for delivering the components of the operation have documented and tested
- all elements of the operations environment
- Ensure that all the associated business teams have documented and tested the business aspects and are properly staffed to support the business need
- Identify and interact with business stakeholders to make sure their needs are being met, and facilitate post mortems and analysis on project deliverables
Địa điểm làm việc
➢ Hà Nội (Việc làm tại Hà Nội)
- Ngành nghề
- Quản Lý Dự Án (IT) Quản Lý Dự Án
- Tính chất công việc
- Full-time
- Vị trí/chức vụ
- Trưởng Nhóm/Trưởng Phòng
- Yêu cầu về bằng cấp (tối thiểu)
- Đại Học
- Yêu cầu kinh nghiệm
- Trên 3 năm
