Manager - Bank Partnerships

As the Manager of Bank Partnerships South, you will manage the overall portfolio of partnerships with Southern based banks and financial institutions, delivering mutually beneficial value in both the short and long term while shaping and optimizing MoMo's connectivity ecosystem with banking and financial institution partners to support the company's strategic and commercial objectives. This position also coordinates closely with Technology, Product and other internal departments to bring on new initiatives and enhance existing solutions.
Responsibilities
Optimize banking and FI service costs:
Own and deliver service cost targets by driving business growth, optimizing partnership performance, and minimizing service cost ratios across the portfolio of banking and financial institution partners.
Develop new partnership models and optimize existing collaborations with banking and financial institution partners to strengthen strategic relationships, unlock new business opportunities, and create sustainable value for all parties.
Proactively identify, assess, and mitigate emerging risks and opportunities from external changes that may impact MoMo's partnership ecosystem, while developing and executing response strategies to protect the company's business interests and ensure long-term sustainability.
Partnership Management:
Nurture of Bank and FI partnerships, overseeing end-to-end relationships across all MoMo business lines from partner identification, collaboration model development and stakeholder management to integration, and successful relationship management.
Build strong relationships by understanding our partners' business, responding promptly to partner requests/ inquiries and supporting their priorities to achieve growth in new and existing sectors.
Manage competing priorities among bank partners, internal teams and other stakeholders.
Optimize service quality:
Own banking service, as a whole, quality, especially system integration and services' success rate.
Develop comprehensive project plans, including scope, timelines, resource allocation, and budget estimates for quality improvements, alternatives and service continuity.
Serve as Bank Partnerships' owner in cross functional teams especially Product, Technology, Finance, Legal and other major internal stakeholders to deliver on critical projects with Bank partners.
Identify opportunities for process improvement and contribute to the development and replication of best practices with Banks and FIs.
Foster a customer-centric culture within the team and consistently focus on delivering solutions that are engaging and highly adopted by customers, this includes delivering all customer experience metrics assigned from time to time.
Develop and deliver new bank services:
Develop and deliver new bank services by connecting MoMo's product and service requirements with Bank partners' capabilities and priorities.
Plan and replicate new services to multiple selective Bank partners, maximizing operational efficiency and MoMo's benefits.
Drive Open banking enablement:
Liaise closely with Product, Technology, Bank Infrastructure team and applicable internal teams to develop new products, services and solutions that serve future Open banking models and customer centric.
Evaluate, identify and build best practices that are scalable, and replicable.
Required Skills
Bachelor's degree in Business, Finance, or a related field.
Experience in the financial services industry, with a strong understanding of banking infrastructure and partnership dynamics preferred.
Excellent leadership, communication, and interpersonal skills.
Proficiency in project management tools and software.
Strong analytical and problem-solving abilities.
Ability to work collaboratively in cross-functional teams.
Attention to detail and a commitment to delivering high-quality results.
Strong organizational and time management skills.
Ability to lead groups and be decisive.
Exceptional sense of customer centricity.