Manager - Customs Brokerage

Mô tả Công việc
Company Description
Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350 locations across six continents. Expeditors' promise, "You'd be surprised how far we'll go for you." is not mere hype; it is our commitment to go beyond the expectations of what companies need from a global logistics provider. Our culture is about exceeding our customers' expectations and providing a place for our employees to make a career.
Due to focus on providing our excellent customer service, Expeditors Ho Chi Minh City is recruiting Manager - Customs Brokerage as below:
Job Description
Operations
Ensure that all customers are on a direct representation agreement.
Ensure no duty/VAT unbilled.
Ensure all classification instructions for all shipments for all customers.
Monitor undischarged Transit forms.
Monitor duty deferment usage and levels.
Monitor license/visa applications.
Ensure all documentation present for archiving purposes.
Meet with local customs to discuss performance, delays, red-channels, customs developments, and plans.
Finance:
Follow up the customs guarantee for various operations.
Follow up refunds with customs authorities.
Follow Account Receivable (AR) report - review, delegate, and chase.
Ensure every account has a credit limit and check for credit extension when needed.
Department Profit and Lost (P&L) - review, identify, plan.
Sales:
Make Retention/Sales calls as per target.
Ensure all new business is transitioned correctly.
Report all calls - sales activities in Team sell and retention calls in the Retention database.
Issuance of customs proposal.
People:
Train, motivate, challenge and mentor other employees.
Conduct annual reviews for employee retention program - against company and job expectations.
Create personal development plan with each employee. Set up, plan training and follow-up.
Assist supervisor and key staff with goal setting and monitoring development.
Ensure all staff and positions have job descriptions, clear expectations and are working with structured development plan.
System:
Audit of files in accordance with requirement/ policy.
Management of customs system
Send client report requests through the available database from company system.
Promote productivity tools using company tools, system & process.
Be open to implementing new system changes and enhancements into your department.
Culture: Proactively promote the company's 10 cultural attributes.
Ensure that all customers are on a direct representation agreement.
Ensure no duty/VAT unbilled.
Ensure all classification instructions for all shipments for all customers.
Monitor undischarged Transit forms.
Monitor duty deferment usage and levels.
Monitor license/visa applications.
Ensure all documentation present for archiving purposes.
Meet with local customs to discuss performance, delays, red-channels, customs developments, and plans.
Follow up the customs guarantee for various operations.
Follow up refunds with customs authorities.
Follow Account Receivable (AR) report - review, delegate, and chase.
Ensure every account has a credit limit and check for credit extension when needed.
Department Profit and Lost (P&L) - review, identify, plan.
Make Retention/Sales calls as per target.
Ensure all new business is transitioned correctly.
Report all calls - sales activities in Team sell and retention calls in the Retention database.
Issuance of customs proposal.
Train, motivate, challenge and mentor other employees.
Conduct annual reviews for employee retention program - against company and job expectations.
Create personal development plan with each employee. Set up, plan training and follow-up.
Assist supervisor and key staff with goal setting and monitoring development.
Ensure all staff and positions have job descriptions, clear expectations and are working with structured development plan.
Audit of files in accordance with requirement/ policy.
Management of customs system
Send client report requests through the available database from company system.
Promote productivity tools using company tools, system & process.
Be open to implementing new system changes and enhancements into your department.