Manager, Customs Clearance & Bonded Warehouse

About Us
DHL Supply Chain is the world's leading logistics provider. Combining management and value-added services with our customized, integrated logistics solutions drives resilience, efficiency, improves quality and creates competitive advantage.
Responsibilities
Lead and manage customs clearance and bonded warehouse operations across assigned customers and sites.
Ensure import, export, temporary import-re-export, bonded warehouse, and other customs activities are completed accurately and within agreed timelines.
Maintain full compliance with Vietnamese customs regulations, tax requirements, licensing conditions, customer requirements, and DHL policies.
Manage customs declarations, HS code classification, customs valuation, certificates of origin, permits, and supporting documentation.
Coordinate with Customs authorities, government agencies, customers, transport teams, warehouse operations, and external service providers.
Oversee bonded inventory control, including goods receipt, storage, movement, reconciliation, reporting, and customs liquidation.
Ensure physical inventory and customs records are accurate and fully aligned.
Establish and monitor operational KPIs, service levels, productivity, cost, compliance, and customer performance.
Identify customs and bonded warehouse risks and implement preventive and corrective action plans.
Lead customs audits, inspections, post-clearance reviews, and internal compliance assessments.
Develop and maintain SOPs, work instructions, control procedures, and document-retention standards.
Drive process improvement, system enhancement, automation, and standardization across customs and bonded warehouse operations.
Manage operating budgets, third-party costs, productivity, and profitability within the assigned scope.
Lead, coach, and develop customs specialists, warehouse supervisors, and operational employees.
Support business development, solution design, customer implementation, and regulatory assessment for new opportunities.
Requirements
Bachelor's degree in Logistics, Supply Chain Management, International Trade, Customs, Business Administration, or a related field.
Minimum 5 years of relevant experience in customs clearance, international trade, or bonded warehouse operations.
At least 2 years of experience in a supervisory or managerial role.
Strong knowledge of Vietnamese customs regulations, import and export procedures, bonded warehouse requirements, and trade compliance.
Practical experience in customs declarations, HS code classification, customs valuation, certificates of origin, permits, and customs audits.
Experience managing bonded inventory, customs reconciliation, reporting, and liquidation processes.
Experience working with Customs authorities, customers, brokers, transport providers, and warehouse teams.
Knowledge of customs declaration systems, warehouse management systems, and ERP platforms.
Experience in contract logistics, freight forwarding, manufacturing, or multinational supply chain operations is preferred.
Professional customs certification or customs-agent qualification is an advantage.
Good command of written and spoken English and Vietnamese.
Job Skills Profile
Customs clearance and trade compliance
Bonded warehouse operations and inventory control
Vietnamese customs regulations and procedures
HS code classification and customs valuation
Import and export documentation
Customs audit and risk management
SOP and compliance-control development
Operational and financial performance management
Data analysis and structured problem-solving
Process improvement and system implementation
Customer and government stakeholder management
Leadership, coaching, and people development
Communication, negotiation, and presentation skills
Strong attention to detail, integrity, and accountability