Manager - Field Sales & Services (FSS)

1. Field Sales Management
· Responsible for developing & achieving Region / Zone sales budget through managing Region / Zone funnel and driving subordinate teams to ensure achievement of Region / Area sales budget.
· Responsible for Region / Zone P&L, effectively control expenses and drive down working capital.
· Manage customer relationship and promote customer satisfaction and market share growth.
· Drive customer penetration for responsible Region / Zone, increase number and volume of transactions per customer.
· Conduct regular OUTREACH external survey.
· Prepare sales forecast for Operations Department to facilitate inventory order.
· Partner with dealers where necessary to maximize customer penetration, and actively manage their performance to ensure alignment with company practices.
· Act as primary contact to address customer and product quality concerns efficiently and effectively; which directly impact customer satisfaction, sales and market share retention.
· Actively share business leads with other teams and promote cross-selling where suitable
· Prepare regular reports in a timely manner and attend country management meetings to review performance.
2. Business / Budget Planning
· Prepare and recommend Region / Zone sales budget plans for approval, with particular emphasis on constantly improving on Organisation, Goals, Strategies and Measures that will enhance the effectiveness of Field Sales Specialists.
· Strive to exceed monthly business performance standards.
· Report against agreed KPI's to ensure that progress against the business plan is measured, and that any gaps identified are remedied if appropriate to do so.
3. Team Management
· Set targets, performance measures and levels of accountability for all direct reports.
· Drive usage of SPARKS methodology and ensure all subordinates attend the FEAST program
· Ensure all subordinates receive both half yearly & annual reviews in relation to their work performance.
· Coach and develop subordinates on important aspects of work performance, and where appropriate recommend development plans for further improvement in areas of poor performance.
· Create a Team environment in the business and where appropriately executed training programs to share best practice as a mechanism to bring about process and productivity improvement.
· Take responsibility and actively manage the screening, selection and recruitment of direct subordinates.
4. Others
Any other tasks as deemed required by immediate superior or management.