Manager, Inbound Sales, SME & Growth

Own inbound sales targets, setting clear goals, priorities, operating rhythms and execution plans.
Define team KPIs and performance standards across lead response, qualification, discovery, follow-up, conversion, revenue contribution and handover quality.
Run team meetings, pipeline reviews, one-to-ones, call reviews and performance reviews.
Build a disciplined lead-management process that improves response times, qualification quality, conversion and sales velocity.
Own full-funnel performance analytics: productivity, conversion, revenue, forecasting, retention, expansion and customer health.
Maintain high standards for CRM hygiene, pipeline visibility and activity quality, and improve forecasting accuracy.
Use data, customer feedback and frontline insights to diagnose gaps and recommend corrective actions.
Hire, onboard, train and develop the inbound sales team through regular coaching, feedback and performance reviews.
Coach reps on discovery, needs analysis, solution positioning, objection handling, negotiation, follow-up and closing.
Partner with Marketing and Sales Operations to improve lead quality, campaigns, routing, attribution, CRM processes and reporting.
Build a high-performing, insight-led commercial organisation with clear accountability across the customer lifecycle.
Act as a hands-on leader who balances people management, operational execution and strategic problem-solving.