MARCOM/Marketing Coordinator or Manager

Pre-requisites
"• The hotel must have an annual generated room revenue of more than 4 M€. In order to be able to optimize in a professional way, the hotel should be equipped with a referenced RMS solution.
The hotel needs to achieve an annual room turnover of more than €4 million. To be able to optimize professionally, the hotel needs to be equipped with a referenced RMS solution.
• In order to be in control of the management of the inventory, either the PMS should allow planning management or the bookings should be taken in TARS.
To control the management of the inventory, the PMS will allow the management of the plan or the reservation will be made in the TARS."
Overview of duties:
• To organize and implement activities on collecting information on market status, pricing, competitor, guest's satisfaction to hotel's products and services, to propose solutions for improvement and develop products and services. To organize the management of information, handling, filing and providing of investigation results which are used for management of business as per regulation.
Organize and carry out activities to collect information on the market situation, prices, competition, customer satisfaction with hotel products and services, propose complete solutions and develop products and services. Organize mechanisms for information management, processing, storing and providing survey results, serving business administration according to regulations.
• To control quality of products and services providing to guest, to proceed the marketing program in order to create competitive advantage for hotel's business operation, to maintain hotel's image on international and local market.
Monitor the quality of products and services provided to customers, promote promotion and promotion programs to create a competitive advantage for the hotel's business activities, maintain the image of the hotel's message in the international and local markets.
• To control the deployment of activities of business and services which belongs to direct as well as indirect business units, focus on strategic plan which hotel established.
Supervise the implementation of business activities and services of direct as well as indirect business departments, in accordance with the strategic direction that the hotel has built.
Main responsibilities
• Implement and direct the implementation of marketing plans, promote marketing promotion to maintain and expand the market, build and maintain the message image of the hotel in the international and local markets. To proceed the marketing program in order to maintain the develop the market, to build up and maintian hotel's image on international and local market.
Implement and direct the implementation of marketing plans, promote marketing promotion to maintain and expand the market, build and maintain the message image of the hotel in the international and local markets.
• To establish close relationship with media companies and local authorities to popularize the image of the hotel. To consolidate events of the hotel, to implement press release, periodic and regular event notice, to send to media companies and right client.
Establish close relationships with mass media agencies and local authorities to propagate and promote the image of the hotel. Synthesize hotel events, make press releases, event newsletters periodically and regularly, send to mass agencies and send the right customers.
• To consolidate guests' comments, to study and propose adjustment on products and services which are in line with guest's requirement and market trend.
Synthesize customer comments, research proposals to adjust products and services in accordance with customer requirements and market trends.
• To deploy measures on supervising of quality of product and services providing to guest, to comply with strategic plan of departments in development of business and services operations.
Implement measures to monitor the quality of products, services provided to customers, compliance with the strategic orientation of departments in the process of implementing business and service activities.
• To build up and maintain customer care activities, build up and develop loyalty client source.
Build and maintain customer care activities, build and develop a loyal customer base
• To develop measure on information collection, to make survey form, to supervise content of information that hotel releases, and collect and handle information relating to hotel's reputation.
Implement measures to collect information, draft survey forms, monitor the content of information published by the hotel and collect and process external information related to the hotel's reputation.
• To provide information on evaluation result of market status, hotel's business status for relating departments as regulated.
Provide information on the results of assessments on the market situation and operation of the hotel to relevant departments according to regulations.
• To be ready to take other tasks subject to assignment of General Manager.
Ready to take on other duties when appointed by the General Manager."
Reporting line
Hierarchical and functional : Director of Sales and Marketing
By hierarchy and position: Director of Sales and Marketing
Profile/ Profile
Education / Professional experience
Education and experience"
• Diploma or Degree of Marketing.
Priority is given to having a degree/certificate in Marketing.
• 2 - 3 years experience in the same position.
2 -3 years of experience in an equivalent position.
Qualities
Skills and qualities"
• Good at writing and communication in English.
English: good ability to write and communicate.
• Extremely high spirit of Customer Service.
Have a high spirit of customer care.
• Excellent organizational skills and ability to prioritize tasks.
Excellent organizational skills and the ability to prioritize work.
• Be creative and innovative.
Have creative qualities.
• Well groomed at all times to maintain a professional impression of the hotel.
Take good care at all times to maintain the professional impression of the hotel.