[Melia Vinpearl Phu Quoc] Spa Manager

- Oversees the day to day SPA activities.
- Participating, designing and implementing internal and external sales promotion programs for SPA treatments and services. Ensures the Spa is always staged for maximum buyer impact.
- Resolves client's conflict. Ensuring direct contact with SPA customers managing comments and suggestions to improve the service. Informs the immediate superior about any guest complaint and ensure they are logged.
- Financial objectives by monitoring weekly membership, day visitor and beauty treatment bookings, monthly and annual budget, analyzing variances, and maximizing result in the area of sales, merchandising and operations.
- Leads, directs and supervises the team in creating an outstanding experience for the customers so that customers are greeted in a professional, friendly and timely manner.
- Performs any other duties as requested by manager.
- Responsible for the management and operation of the Swimming Pool, Fitness Center and recreational activities.