Mem (Marketing Equipment Management) Solution Executive - Centralized Service

Description: Driving service performance thru analyzing data & developing specified service models on the scope nationwide in order to contribute business growth.



Job responsibilities:

1. Service management

- Develop and design scope of work of repair & maintenance with the agency in order to standardize MEM Operations process nationwide including working process of R&M, spare parts management process

- Coordinate with MEM locations & Agency in order to deliver service on the market

- Analyze data, identify service issues on market to drive service performance and efficiency nationwide, propose solutions to improve

- Follow up enhance repair & maintenance system in order to simplifier & efficiency

- Working as technical expertise & capture new technical solution in local & in oversea to improve & apply to MEM locations & Agency

- Build up AOP OPEX on time in full & cascade to all locations as AOP time



2. Contract management

- Working with procurement team to enhance & develop scope of repair & maintenance contract

- Make a purchasing centralized plan of service items in principle contract & deploy landing for locations

- Cascade repair & maintenance contract & purchasing centralized plan to all MEM locations as AOP time

- Keep tracking OPEX budget phasing & finding I&O to improve efficiency budget

- Evaluating existing agencies & searching for a new agency with a procurement team in the market



3. Customer insight

- Coordinating CD team, CS team to capture business requirements & deployment

- Implement technical training for key customers (Chain stores, Key account, ...) & service agency

- Continuously field visit & interact with sales team to learn & update customer insight & market movement to develop an efficient service model for a company.