* Leadership
- Lead the membership team to achieve departmental goals.
- Manage the events team to plan, execute and deliver all events.
- Provide guidance, training and support to team members to enhance performance and professional development.
- Foster a collaborative and positive work environment, working closely with other departments as appropriate and holding regular meetings to train and feedback on members.
* Member Engagement and Retention
- Nurture strong relationships to drive membership. Engaging with existing members to ensure satisfaction and retention.
- Implement initiatives to engage members, organising member meetings and events that will add value to their membership.
- Act as a liaison between the club and members, addressing any feedback in a professional manner.
- Attend club events to engage with members and their guests, building strong relationships.
* Events Development and Management
- Develop and execute a diverse calendar of member events that is engaging and aligned with member interests, exceeding member expectations every time.
- Manage member invite lists, welcoming members to each event, following up accordingly.
- Manage and respond to any private event enquiries, working with the operational team to execute as appropriate ensuring they are always on brand.
- Initiate and nurture relationships for new and existing partnerships and sponsorships to enhance the member offer.
* CRM, Analytics and Reporting
- Work alongside the CRM &
Marketing Manager to ensure that the CRM and data are kept up to date and accurate at all times.
- Ensure the CRM and App allow for a seamless process from application to onboarding, integrating with other departments and systems.
- Constantly build on member data to enable detailed reporting and analysis, allowing all departments to deliver member service of the highest level.
* Cross Function Collaboration
- Work closely with the operations, reception and reservations teams to ensure cohesive communication, introduction of members and awareness of the cultural programme.
- Support the marketing team with information to communicate with the members relevant news and upcoming events. Ensure that all branding and collateral is in line with the clubs' key message.
- 5+ years' experience in luxury event management, hospitality or membership services.
- Strong leadership skills with a strategic approach.
- Excellent communication and interpersonal skills, both written and verbal.
- Ability to collaborate effectively with cross-functional teams.
- Industry knowledge, remaining at the forefront of the social and cultural calendar locally and internationally.
- General computer proficiency required, including the ability to navigate software applications.
