HERBALIFE tuyển dụng Member Service

Position Description
A Member Service Representative ensures that all Member Services related duties at the Walk-in Counter as well as the back end, such as Order Processing, Member Applications & Forms submission, Members' inquiries & complaints, and so on, are handled with accuracy, efficiency, and a professional service attitude, while additional duties involving higher authority are also handled.
This position requires adaptability and flexibility in order to rotate between the front end and back end if needed.
Main responsibilites
Accurately process local orders from Members via Walk-In channel while providing superb customer service. Ability to process about 80 orders at the counter each 8-hour working day.
Ensure that all orders are handled correctly and with integrity. No more than 03 errors per month are allowed, but perfect reconciliation is expected daily.
All Order Support and Order Audit Reports must be dealt with before the Monthly Royalty run deadline to ensure all orders have been accurately processed. Furthermore, daily reconciliation summary must be submitted everyday at appointed time.
Perform a wide variety of customer service functions including liaising with Members at the counter. Effectively assist Members with all aspects of the business, including the Marketing Plan, order processing, records requests, and so on. The answers must be provided accurately, on a timely basis, and with a truly positive attitude, while providing the highest levels of customer service. This is often done in a pressured environment which has very tight deadlines.
Able to maintain a minimal serving time to shorten the waiting time at the Counters. Total serving time (including waiting time & serving time) shall not exceed 10 minutes.
Will upsell company's products and promotional program on every walk-in transaction with Members when time permitted.
Act as an Action Team to support Call Center during peak hours if required.
Handle accurately and on time all administration associated with the following: new Member Applications, Personal Information/Bank Information/Tax Form, TAB form, Customer Refunds, Member card issuance, Records document scanning & storage and so on. Handle post correspondence by following the procedures closely. As the local law is very strict to MLM industry in Vietnam, staffs should closely follow the guided processes to ensure the minimum operational risk.
Be incharge of order matching via wire transfer payment with no errors/mistakes within turnaround time.
To be the initial point of contact for Member issues and to be able to handle them efficiently and courteously, escalating as needed.
All internal and external requests and inquiries must be responded within 1 working day.
Collaborate closely with other internal teams such as Call Center as well as other departments to ensure that all Member Service tasks are completed on time and correctly.
Maintain excellent attendance and punctuality standards.
Able to deal with the Company's frequent changes in procedures and regulations.
Serving as a role model in demonstrating commitment to service excellence, exhibit the ability to handle complex problems and demanding Members.
Willing to work overtime and flexible hours as requested/required.
Ensure that all other related duties (including various Company activities) are executed in the most effective and efficient manner as ordered by superior.
Other tasks assigned by Supervisor.
Position Qualification
University education.
Working experience in customer service industry or relevant MLM with cash handling experience is preferred.
Strong communication, both written and verbal.
Great active listening skills. A calm, patient and empathetic attitude.
Great interpersonal and rapport building skills.
Strong time management and organizational skills.
Adaptability and flexibility. Fast learner.
Troubleshooting skills.
Self-motivated and detailed-oriented.
Ability to deliver excellent customer service and resolve problems independently under the company's guidelines, as well as serve as a team role model.
Ability to work under pressure in a goal-oriented environment and achieve tight deadlines, since flexible working hours may be required.
Computer literacy.
BENEFITS:
Competitive income based on work experiences and individual capacity.
Annual luxury Kick-off vacation.
International, professional, creative working environment and talented teams
100% official salary during the probation period, 13th month salary, annual salary raises.
SMUI during the probation period
And many other benefits, let's join us to discover!