Merchandising Team Leader (Manufacturing)

Lead and manage the Merchandising team, assign tasks, monitor performance, and provide guidance and support to team members.
Manage and control the entire order process, from order placement and sample development to production, shipment, and payment collection.
Communicate directly with customers to understand requirements, specifications, quality standards, and delivery schedules; ensure timely responses and order updates.
Coordinate with Costing, Purchasing, Production, QA, LAB, IE, and Shipping teams to ensure orders are executed according to customer requirements, quality standards, and deadlines.
Review and monitor sample development and approval, ensuring samples meet customer requirements before mass production.
Monitor quotations, material costs, pricing, and profit margins; coordinate with Costing and Purchasing to ensure competitive and accurate pricing.
Proactively monitor material availability, production progress, product quality, testing results, and shipment schedules; identify potential risks and take timely corrective actions.
Organize and lead pre-production meetings with relevant departments to establish production plans and prevent delays.
Regularly follow up with production teams and visit production lines to ensure production progress and quality meet customer requirements.
Coordinate with the Shipping team to arrange booking, shipping instructions, shipment schedules, and delivery follow-up.
Follow up on customer feedback, payment status, and other issues related to orders until completion.
Handle and resolve problems arising during order execution; escalate critical issues to the Sales Manager when necessary.
Train, coach, and develop Merchandisers, particularly new team members, to ensure consistent working procedures and service quality.
Maintain effective relationships with customers, suppliers, and internal departments to ensure smooth business operations.
Prepare and provide regular reports on order status, production progress, shipment schedules, and outstanding issues to management.
Perform other related duties as assigned by the Sales Manager.