Microsoft Customer Service Specialist
Công ty TNHH ITECHWX
Địa điểm làm việc: Hồ Chí Minh
Hết hạn: 23/12/2024
- Chi tiết công việc
- Giới thiệu công ty
Thu nhập: Thỏa thuận
Loại hình: Toàn thời gian
Chức vụ: Nhân viên
Mô tả công việc
Are you passionate about helping others and have a deep understanding of Microsoft O365? Microsoft Office 365 (O365) is a cloud-based productivity suite that includes tools like Word, Excel, and Teams. It enables seamless collaboration, secure cloud storage, and remote access, making it ideal for modern businesses.Review issues and contact global customers to understand problems via audio call/email. Ensures customers stay informed as to the status/solution of their issue.Log analysis and other proprietary tools analyze problems and develop solutions for customer needs.Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.Attends readiness training and non-technical training to ensure that they become proficient in support topics. Product/Process Improvement.AVAILABLE TO WORK ROTATION SHIFT ON-SITE ( 6AM - 3PM and 1PM - 10PM)
Yêu cầu
Yêu cầu ứng viên
At least 3 years of working experience in Global customer-facing roles (BPO/Call Center).Strong proficiency in English (equivalent to IELTS 6.5 or TOEIC 800 or higher).A genuine passion for IT and a desire to grow within the industry.A customer-focused mindset with the ability to provide exceptional service.Having leadership experience is an advantage.
At least 3 years of working experience in Global customer-facing roles (BPO/Call Center).Strong proficiency in English (equivalent to IELTS 6.5 or TOEIC 800 or higher).A genuine passion for IT and a desire to grow within the industry.A customer-focused mindset with the ability to provide exceptional service.Having leadership experience is an advantage.
Quyền lợi
Quyền lợi
Salary at 100% during the probationary period 90% contribution of the gross salary to social insurance An employee who works at night (10PM -6 AM) will be paid an additional amount of 30% of the normal salary + PVI insurance + 500,000 VND food allowance 20 days leave (12 days of annual leave and 8 days of sick leave) Training will be offered Full working equipment will be provided Annual Health Checkup Activities: Birthday party, Employee engagement activities.
Salary at 100% during the probationary period 90% contribution of the gross salary to social insurance An employee who works at night (10PM -6 AM) will be paid an additional amount of 30% of the normal salary + PVI insurance + 500,000 VND food allowance 20 days leave (12 days of annual leave and 8 days of sick leave) Training will be offered Full working equipment will be provided Annual Health Checkup Activities: Birthday party, Employee engagement activities.
Thông tin chung
- Thu nhập: Thỏa thuận
Cách thức ứng tuyển
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút Ứng tuyển bên dưới:
Hạn nộp: 23/12/2024
Giới thiệu công ty
Xem trang công ty
Overview about iTechWX Vietnam
iTechWX Vietnam
Wicresoft is a global Chinese digital transformation service provider. It was established in 2002 as a joint-venture between Microsoft and the Shanghai Municipal Government, and is the number one joint venture company in China that Microsoft has...
iTechWX Vietnam
Wicresoft is a global Chinese digital transformation service provider. It was established in 2002 as a joint-venture between Microsoft and the Shanghai Municipal Government, and is the number one joint venture company in China that Microsoft has...
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